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XSport Fitness St. Charles

  1. Saint Charles
  2. West Chicago Gym
  3. Saint Charles Gym

Reviews, get directions and information for XSport Fitness St. Charles

XSport Fitness St. Charles

About

Health Club, gym, spa, and tanning salon

Description

One of America’s fastest growing chain of health clubs, gyms, and tanning salons, providing our members with personal training, group exercise classes, swimming, basketball and more!



"Enjoy our State of the art equipment, Impressive amenities, Group Fitness classes, HIIT, Personal Training, Tanning, Recovery Service, Spa, Retail store, and MyXSport."
Address: 238 N Randall Rd, Saint-Charles (Illinois) 60174
Phone: (630) 443-1043
Email: moc.ssentiftropsx@secivresrebmem
Parking: Lot
State: IL
City: Saint Charles
Street Number: 238 N Randall Rd
Zip Code: 60174
categories: tanning salon, spa, gym/physical fitness center


Reviews
After 8+ years of an XSport membership, I have decided to cancel. Some of the things I have missed since initially signing up...towel service, porters to keep the gym equipment areas clean and picked up as well as the locker room clean, a lot of the equipment is in disrepair and frankly their middle management turn over is frequent. Since I signed up, I had one of the best personal trainers, Matt. He helped me identify and achieve my goals, assisted me back to top performance following shoulder surgery and gave me good nutrition information. I will miss him.
I visit his location and Schaumburg. St Charles and Schaumburg are gross. Equipment is consistently broken with no identifying number to use the TEXT to FIXIT app. The Locke rooms are dirty and messy. Showers are gross and Steam Room is gross, smells and barely works. I NEVER see anyone cleaning and I visit at all hours. Never have I seen the showers or locker room floor being sanitized. Soap is always out, paper towels are always out and Sanitizer is always out.
This xsport fitness failed to meet standard expectations for a gym. I went back after a few years to see if anything had changed, and the establishment has gotten worse over the years. Walk in the locker room, and there's water everywhere. The sink sprayed water out in all directions happened to me and 2 other guys. The steam room smelled like someone had urinated in it. The upstairs was extremely hot - Nearly suffocating. I do appreciate Jordans managers effort and kindness toward me when I had came in as a guest, but the place is not well kept. Never coming back.
I'd leave zero stars if I could. They make canceling as painful as possible. I called to cancel, said I had to come in. Came in, wasn't the right time. Changed my card numbers and they still harass me. You realize I probably would have came back to your gym if canceling wasn't so difficult. Never ever ever again and make sure to tell anyone to not join as well. Changed my review to 3 stars. The in gym staff is friendly and I did like the facility. The corporate end is really to blame. These dumb greedy idiots would have more customers if canceling wasn't such a pain.
They make cancellation extremely difficult on purpose. It can’t be done over the phone, electronically or even in person! You have to physically mail a letter, which my family member had to do 3 separate times each spaced by 30 days before they actually canceled it. I wanted to pay for a one month membership in cash, and they refused. They make it mandatory that you give them card details so they can charge you continuously beyond what you actually want. I’m replacing the card I gave them entirely because that’s easier than getting them to cancel for you. Real shady stuff going on here.
Go to another gym I promise it's not worth going here. The cancellation process is a nightmare, it's always overcrowded and facility is dirty. Also the 10 dollars a month has a huge initial payment fee so when you first see 10 a month you'll be surprised and think it's a steal but when you go in to buy it you find out that it's ridiculously priced and if it wasn't bad enough, after a month of going you get charged for an annual maintenance fee which is also pretty expensive!
bathrooms always smell and rarely have paper towels. Sauna and showers are poorly serviced, and they smell too! Overall, you would expect the gym to be in better conditions for the prices they charge.
It was my 1st gym visit again after the pandemic. I used to come to this place and today I was shocked by how untidy the men's locker room was. The work out area is good but as soon as I entered the mens locker room I almost did not take a shower anymore. It needs deep cleaning, shower area has foul odor, floor is dirty and a lot of sections is wet. Paper towels are all over the floor too.
I supported XSport through Covid even though it was not possible to go there. Now, when I need to reduce membership so I can afford a workout they want to charge me more than $100.00 to change. Wow! too bad they do not care about their members who have been loyal. I won't ever recommend this work out place. As well, the ceiling above the hot tub is falling down and has been for a long time and a lot of their equipment is in disrepair. I thought they did not fix the equipment because of covid's timing. These issues were there before covid and continue now. It is surprising St. Charles has not accepted Lifetime Fitness and up their game. Plant fitness is better than this 'sport' center.
Yes, it's popular and busy most of the time. And, yes, the equipment sees a lot of use. Nothing wrong with that! All the stuff is great and gets maintained and repaired. Them mask-wearing people who freak out over surfaces not being sprayed with chlorine all the time will likely not like it here, the place is too busy for all-out cleaning, wipe your own stuff if it bothers you. Most stuff is clean enough to touch. This gym has a very good balance of fitness and weightlifting options. And if you're serious about staying in shape or growing a muscle or two, it is great! Wide choice of workouts for the price! And kudos to all the staff for making people feel welcome!
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