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Zales Outlet

  1. Smithfield
  2. Smithfield Florist
  3. Smithfield Jewelry Store

Reviews, get directions and information for Zales Outlet

Zales Outlet

Description

Zales Outlet carries a unique selection of quality jewelry, including famous-maker watches, certified diamond engagement rings and on-trend fashion jewelry. You will also find a variety of designer collections that are exclusive to Zales Outlet, as well as close-out and discontinued styles at special value pricing.



"Zales Outlet carries a unique selection of quality jewelry, including famous-maker watches, certified diamond engagement rings and on-trend fashion jewelry. You will also find a variety of exclusive designer collections, as well as close-out and discontinued styles at special value pricing. Set up an appointment today to browse the best fine jewelry selection of engagement rings, wedding bands, promise rings, gold chains, necklaces, earrings, bracelets, and watches."
Address: 1221 Industrial Park Dr, Smithfield (Caroline du Nord) 27577
Phone: (919) 209-0000
State: NC
City: Smithfield
Street Number: 1221 Industrial Park Dr
Zip Code: 27577
categories: gift shop, outlet store, jewelry & watches store


Opening Hours

Monday: 10:00 - 21:00
Tuesday: 10:00 - 21:00
Wednesday: 10:00 - 21:00
Thursday: 10:00 - 21:00
Friday: 10:00 - 21:00
Saturday: 10:00 - 21:00
Sunday: 11:00 - 18:00


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Reviews
Great customer service. They were very helpful, thoughtful, and personable. We felt zero pressure to purchase anything, but ended up with exactly what we were looking for. We will absolutely go back for any future jeweler needs.
Took my wife’s wedding set for the diamond bond lifetime warranty. They did not have all information stored in computer correctly they are now making us pay to have the ring repaired. This was not the first issue. We had the ring set replaced due to diamond’s falling out none stop. I do not recommend using this company.
Casandra was amazing she got me in and out with the perfect necklace! Super enjoyable experience will be back soon!
Stop by and see the nice ladies here at this Zales outlet they even have a special discounted jewelry section.
Ms. Cassandra was so nice and professional. Loved my service today at Zale! Thank you
Came here to find a replacement wedding set. Staff were helpful in finding the rings I wanted. Said that I could apply for zero payment interest Zales card due to the total cost of tentative purchase. I agreed - why not pay it off later and use the extra money for Christmas? I went to apply for the card. Retail person did not know how to carry out the task. I forgave the struggle because I thought it may be the first time that she did it but she said she had been there over a year. Took so long that I had to leave for a previous appointment just as she said that I wasn’t approved. I knew this was a mistake as I received an alert that my credit file was locked. I alerted her to this before I left and she agreed that I would come back that evening and retry when it was unlocked. When I returned later-with my husband this time- she said she would retry the application after I unlocked my credit file as she cast horrible shade with the manager and rolled her eyes. She stated again that it was declined for zero interest but I was approved for a higher rate interest. No! Zero interest was the only reason that I wanted to use the card. I considered purchasing the jewelry in whole but at this point. I’m too irritated with the poor customer service. The next day, I went to the KAY OUTLET across the street, found rings that I loved even more. I applied for zero interest KAY card through the same financing company and received approval for zero interest instantly for a jewelry set that I fell even more in love with. The manager and retail lady at Zales did not rerun my credit. She did not listen to the customer and lost a rather large sales Now, between myself and hubby, I have purchased 4 rings within a week from KAY OUTLET in Smithfield and I am thrilled. That could have been 4 rather expensive rings that I purchased from Zales if they didn’t have pitiful or rather non existent customer service! STAY AWAY FROM ZALES AND GO TO KAY OUTLET. Every gift does begin with KAY!
I am beyond upset with this Zales store. I got engaged this year on 7/4 and had to bring my engagement ring back to zales to get resized. When we dropped off the ring with them they told us it would be 2 weeks and they would have the ring back. I tried to call to get an update on the 23rd and we were unable to get ahold of the store. The next day my fiance was in the area and drove by to find that the store had been closed "until further notice" due to maintenance. This is fine, however, we were not updated and we have no idea when I will be able to get my ring back. Fast forward to yesterday, I was able to finally get ahold of customer service only to be told that the store shut down the day after we had dropped off the ring and there was a good chance the ring was never even sent out to be resized. I understand that building maintenance is out of their control, however, it would have been nice for somebody to have let us known and told us there would be further delays with the resizing. I have no idea where my engagement ring is, or when I will get it back. I cant schedule my engagement photos, and therefore I cant get my save the dates made or sent out. It is an absolute nightmare, I get engaged and I have not had my ring for almost a month? The customer service was awful, telling me that we would "just have to wait until the store reopens"... if I could give 0 stars I would.
I would give 0 stars if I literally had the chance in a heartbeat. Me and my fiance walked in looking for wedding bands for our wedding coming up this winter . They saw us come in yet didn't even acknowledge us. We sat and waited for almost 15 mins and didn't even come by to help us. Did not check up on us or anything whatsoever. They CLEARLY ignored us. We will never be going back there again.
I purchased my jewelry over a decade ago. I had a warranty for sizing. In all of my years of shopping, two people that helped me were detail oriented people and took much time with me. This is very good for the orientation of this business. My husband is a dentist and employees like this are very rare. Bernice and Rudy. It is almost impossible to find anyone that actually cares about the customer.
I sat and waited while the sales man gossiped with a customer who was not buying anything. He totally ignored me. Then when my husband came in he ended the conversation and asked my husband if he could help him. There is so much wrong with that. Will never shop there again. Amazing that they didn't actually want to sell something.
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