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Reviews, get directions and information for Audi Centre Rivonia

Audi Centre Rivonia

About

Specialists in the sale and servicing of new and pre-owned Audi's. We are passionate about Audi and pride ourselves on delivering impeccable service.

Description

The day you purchase your Audi from Audi Centre Rivonia; you don't just take ownership of a new mode of transport. You become part of a legacy that is driven by the pride in what we stand for, the passion to succeed in our endeavors as a top service provider and the commitment to the symbiotic wellbeing of all individuals associated with us. You enter into a mutual relationship, built on trust, respect and empathy as its core values.

Our relationship with our customer doesn’t end with the sale of a new or pre-owned Audi – that’s just the start for us. For Audi Centre Rivonia it’s all about the After Sales relationship. We have a unique offering in our workshop environment where the customer deals directly with the service technician. No middle man. No miscommunication and full accountability. You (as the customer) will speak directly to the Technician that worked on your Audi. It cuts out the “middle man” frustration many customers have at other dealerships where your message on what has to be done on your vehicle was not correctly communicated to the person actually performing the service.

A concept that is unique to the world and the result is sustained customer service ratings over time which our competitors can’t match. World class service for world class Audi vehicles.



"Get in touch with the friendly team at Audi Centre Rivonia today. We look forward to delivering all the motoring solutions that you are after. Whether it is a new vehicle, a used one or even a service."
Address: 65 Leeuwkop Road, Cnr Rivonia & Van Der Bijl Ave, Sunninghill, 2499 Sandton
Phone: 010 594 0872
Email: az.oc.iduadleiftah@luap
Parking: Lot
City: Sandton
Street Number: 65 Leeuwkop Road, Cnr Rivonia & Van Der Bijl Ave, Sunninghill
Zip Code: 2499
categories: motor vehicle company, automotive repair shop, car dealership


Opening Hours

Monday: 07:00 - 17:30
Tuesday: 07:00 - 17:30
Wednesday: 07:00 - 17:30
Thursday: 07:00 - 17:30
Friday: 07:00 - 17:30
Saturday: 08:00 - 13:00


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Reviews
I will never ever go to Audi Centre Rivonia again. Worse service and worse showroom. The service is really really pathetic and I strongly don't recommend this place to suggest to anyone for car service or car repairs. I gave my car to check the struts as they are making noise continuously especially on the bumpy roads. They kept the car for 5 days and didn't even create job card and check the quality of struts. Instead they removed the boot panels and telling the noise is coming from boot panels which is such a ridiculous answer from them. This is like, when a person goes to doctor with hair fall problem and the doctor shaves' the patient hair and see if the hair fall is still happening instead of checking the underlying problem. This is the same kind of incident where they stripped all the boot panels and checking if the noise is coming or not instead of finding the root cause as the underlying problem is struts as the vehicle is not stable with that struts. what a foolishness. what a stupidity. If the seats are making noise in future because of bumpy road then they will ask us to strip out the seats or suggest to replace the seats instead of treating the root cause of unstableness of the car. What an "outstanding" service technicians and service manager this place have. Apart from that the answers and the pathetic service and the absurd responses from the service technician and service manager is not at all acceptable which makes more frustrating. They didn't even create the job card and they are saying that they did checked it and how can we trust their responses. I did call the Audi customer care but they suggest to go to another showroom for checking as they always favor to their showrooms instead of customers. Better avoid this showroom if you can. Thanks.
Amazing service. After having a horrible experience at Audi Bryanston, these guys really showed up. Special mention to Thabani who kept me informed with everything being done on my car throughout the course of the day and also going over and above to fix the issue with my brakes. Definitely my recommended Audi dealership.
I have been an Audi customer for the last 9 years and I have received the worst service from Audi Centre Rivonia recently. I sent my car in to replace a component related to the aircon and this involved stripping my dashboard. They did work but they damaged the leather on my steering wheel, gear lever and the leather around my gear lever. When innocent came to Pick me up with my car, there was not plastic covering on the seat, steering and gear lever. These precautions were not taken to ensure that my vehicle was taken care of. I called the service advisor, Innocent to let him know the damages. He admitted that the above was damaged and that I needed to speak to the Workshop Manager, Pieter van den Berg, to resolve the issue. I asked Innocent to tell the Workshop Manager, Pieter van den Berg, to give me a call but he did not get back to me. Eventually I called Audi Centre Rivonia to speak to Pieter van den Berg, but he was not available and left my details with the reception for him to contact me. I got no response from Pieter van den Berg until I called again and told the reception that I will take further action if this is not resolved. When speaking to Pieter van den berg, he made me into a liar by telling me that I did not have proof that my car was not damaged before I sent my car in. All I want is to have my car in the condition that it was in before Audi Centre Rivonia worked on the vehicle.
While I understand that the country is in the situation that it's in and we are all struggling and under pressure daily, you are still meant to be a provider of excellence whether it's in sales, quality of the cars on offer, car servicing/ maintenance and other value added services. I am really extremely disappointed in the annual services I have been receiving and other related support. My trust in you has diminished completely. Making a sale is great and I know that's the main income stream for any Audi dealership, but the true relationship with your client develops post sale, through each annual service and every other value added service and step of the journey. An annual service is not just about changing of oil and an air filter. This is in reference to services rendered on 10 Feb 2023. I have resorted to emailing the sales manager about my bad experience because there is no way to email anyone from the servicing department nor is there any way to lodge a complaint in this regard.
I took my car for a service to Audi Rivonia and received good professional service. The whole process was quick and easy. They went the extra mile to ensure that my car was well taken care of and that I was happy.
The best Audi dealership there ever was. I have been servicing my cars here for the past 11 years and always receive the best service, professionalism and help. Ffloyd is a very helpful and friendly technician, he is always willing to go the extra mile.
If only zero stars were allowed here.... 1 car with no issues at all + scheduled service at Audi Rivonia = Car with endless issues. Took my vehicle for a normal service car did not have a single issue - 1 week later coolant light comes on - technician tops up coolant and sends me on my way. I've had to book my car in twice for them to look for the problem - after having it for a cumulative 5 days, they were not able to locate the fault! Just made me pay R500 for a cap for the coolant bottle - and this wasn't even the issue. Now my car is standing at another service center not Audi for more than a coolant leak because they couldn't be bothered to fix it or look properly - maybe if I drove in with a E-Tron I would've received more attention. I still wonder what this unexperienced technician did to my car?
Outstanding dealership with a great variety of new and used Audi vehicles
The service you receive there , is so cute , excellent with friendly staff who really knows their job empowered by skills and prepared to go extra mile with their customers. I thank you Audi Centre Rivonia.
love dealing with them fantastic service
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