Reviews
Very poor service. Contacted them over 10 times today and phone just rings. Then went to purchase a new vehicle to get contact details and called a different number requesting a cellphone number of someone who could answer and again they could not provide one. I said it's fine, I'll go to Audi, they said okay bye. Lost a customer and a sale.
Excellent service and very friendly and experienced staff. They go that extra mile and once again the service is above average. They helped our family with a technical issue within in seconds and we were on the road again within 40 minutes. From Durban towards Kempton Park. We'll done team you are the best.
A very ordinary showroom lacking any glamour but the sales staff were very friendly and efficient. The icing on the cake was the service department that attended to my minor repair with absolute professionalism and urgency. Never have I had more comprehensive attention.
2017:Took my car here for a service. Customers are treated really well. They offer to drop you off at work/home and pick you up when your car is ready. Coffee and other hot drinks are offered while you wait. 2018: so this year I found the experience different. Firstly, making the booking was easy- they didn’t get hold of bookings so they got someone to call me back within a few minutes. Was able to make a booking for just a few days later. But I was informed that they no longer pick you up but they still drop you off once you’ve dropped your car off for a service. I don’t appreciate the change in their policy. The basic service was done within a few hours. They wash your car after the service. As with all dealers they try to make money- so I was informed that my service was going to cost 3x as much since they needed to change my break fluid; change the pump of my rear windscreen water flushed and the wiper. Then, I also noticed that my car had 7km more than what I left it at. I don’t know if this is normal. When I approached one of the employees he seemed very confused and couldn’t give me a good answer. Has anyone else had this? Is 7km extra normal or am I being taken for a ride?
They changed an alternator on my car which they were not authorized to by my dealer Boksburg Auto Alpina, which was R20 000 inc.vat polo vivo. only to find out from their mechanic that there is nothing wrong with the alternator it was just the clip that you attach to the alternator. Which is less than R100. They were instructed to put back the old one, which I'm still using for more than a year now without any problems. When they were asked to provide proof that they were authorized to change it, they failed. Then the manager asks what is he gonna do now with the new alternator that's been installed and reinstalled .. They were authorized to fix the Exhaust manifold that was leaking which costed R14 000+. After fixing everything they told me they left out the cover for it which was R3000, my dealership paid for it coz they saw I was frustrated coz the car had been with them for almost a month. If you wants your car to be sorted out ASAP, make sure you buy Wendy a champagne, that's if she's helping you with the paperwork.
My Amarok was Damaged by VW Newcastle Headlights I have since returned home to Hilton and booked the Vehicle in to Barons Pmb They have been no help at all Lights still broken,Costumer care no help Pretty shocking service for such a high end Car
Receptionist avoids answering questions, talks over customer and doesn’t relay messages. Branch does not use consumer call back service shown on website.
Great service from Erica if u looking to buy a car with excellent service go see her
The worst dealership ever, the service is awful management are of no help. They replaced 1 plug what happened to the others, been offered parts by employees. They are running the brand down. Highly disappointed
Found the lady who signs off on extras for used car sales to be quite rude and unprofessional. I can't recall her name, but she wasn't even our salesperson and went out of her way to be rude and snarky because I walked through a door which her colleague instructed me to in order to reach the toilet. Even following me and loudly complaining to other people along the way.
