Canon Midrand

I have a canon Printer and have just been told by their official service centre, that they have no maintenance cartridges for the printer and will have none for the next month at least. This is like importing a vehicle and then carrying no air and oil filters. Completely unacceptable. Rather avoid this brand and deal with a vendor that actually carries parts inventory.

What an utterly horrendous business. I wasted a good part of my afternoon just trying to find out how I could urgently get my business printer repaired. I was made to wait an hour for a return call, only to be put back through to a front desk and told once again to wait for a call back. I said it was urgent, and was put on hold, where I stayed until the line went dead. I called back, quite frustrated and desperate, and told the entire story to the receptionist, again. Instead of humility or apology, I was given an indignant attitute a mile long because I hadn't greeted her gushingly first. I said she might try recognising that I am very frustrated and putting me, as the customer, first, but clearly my frustration offended her delicate sensitivities. I gave up, not interested in a fight. I called a competitor, who said I could bring the printer in straight away and they'd help me as a matter of urgency. That is what service looks like. You guys ain't got it.