Cell C Woodmead Retail Park

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Description

Cell C is South Africa's most exciting mobile network, constantly providing innovative products to enrich the lives of our customers.

Cell C offers our consumers a wide range of prepaid, hybrid and contract products and services, including voice, data and messaging services. With our focus on affordable access, Cell C is the only mobile operator in South Africa to offer customers Free Facebook through Free Basics by Facebook; and for a capped monthly fee, customers have unlimited WhatsApp usage. Cell C was also the first in the country to commercially launch Wi-Fi Calling, a service which has completely transformed the travelling experience for South Africans. In addition to Cell C's LTE and 3G internet packages, we now offer C-Fibre, a Fibre-to-the-Home service offering. This is a next generation broadband technology that introduces super-fast speeds and a high capacity network with flexibility, reliability and stability like you have never seen before.

Visit Cell C Woodmead Retail Park to view our wide range of cell phone deals for all your favourite brands with a choice of prepaid, top up and contract deals for voice, data and messaging solutions that are very cost-effective.

Every day, more South Africans turn to us for innovative, value-for-money products, exceptional customer service, and the promise of something even better to come.

In the age of the internet the only constant is change. At Cell C we see change as opportunity.

Visit us at the Cell C store in Woodmead, Johannesburg to switch to Cell C.

"Cell C is a dynamic South African mobile network operator that offers prepaid, hybrid and contract solutions on voice, data, messaging and streaming platforms as well as Fibre-to-the-home. Cell C is the only provider to offer its network to Mobile Virtual Network Operators and currently hosts 19 MVNOs. Since opening its doors in 2001, Cell C has disrupted the market by challenging conventions, introducing first-to-market services and playing an active advocacy role in the regulatory space.You can visit our website for more information."

Address: 1 Waterval Cres, Shop 5A, Woodmead Retail Park, Woodmead, 2191 Johannesburg

Phone: +27742005771

Website

City: Johannesburg

Street Number: 1 Waterval Cres, Shop 5A, Woodmead Retail Park, Woodmead

Zip Code: 2191

categories: internet service provider, mobile phone shop

Opening Hours

Monday: 09:00 - 18:00
Tuesday: 09:00 - 18:00
Wednesday: 09:00 - 18:00
Thursday: 09:00 - 18:00
Friday: 09:00 - 18:00
Saturday: 09:00 - 17:00
Sunday: 09:00 - 13:00

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Reviews

Happy Customer Good Customer Service and Excellence  If excellence and professionalism was a person it would only be Helen Mukupa from Cellc Woodmead. Well done you always do a great job. Good customer service and friendly all the time always willing to help. My daughter is very happy about the phone and the watch. Thanks for your help.  Continue with the excellent work   you have outdone yourself.

Tried to assist my father-in-law to upgrade to a nano SIM card, he is 90 years old & has difficulty walking & hearing. They woudnt assist unless he was in the store. He was in the car outside the store. We waited 1 hour before we could get assistance, no seats in the waiting area. Customer service asked him questions which he could not answer & refused to speak to any family members. They were unprofessional and rude.

DallotI may have incorrectly spelt her name from Cell C went out of her way and the extra mile to update and correct the RICA status of my mobile number. Brilliant customer service.

Thank You Kgomotso, such a lovely welcome at the door and you went a few extra miles to help me replace my sim card.  Now a firm Cell C fan! Well done to the staff here... Friendly kind and interested in their jobs!

I've always been dealing with this store in the past, there was a consultant named Desmond here who was brilliant and knew his job! There was also another slim short lady here who was really helpful too!  I recently Saturday, 5th Of January 2019 visited this store to perform a simple prepaid SIM swop for a number that was on my brother's account recently moved over to prepaid, bear in mind that I am the user of this number. So being a part of this industry, I know how things work, I went in prepared with an authorisation letter from my brother along with mine and his proof of residence as well as certified ID copies and my original ID with.  I've done a SIM swop here before the exact same way I tried doing it this time. I did not make out any of the staff there at the store so I assumed that they were new there. Upon walking in the store was quiet, the 3 people sitting at their desk are half asleep and didn't even bother to greet nor even look at me, nor even offer me to sit. I had to welcome myself, ask to sit and still after this, I tried breaking the ice here with these guys, still, SLEEPING.  I explained what the issue was, that we have had a contract that we recently converted to pay as you go and that I now need to do a SIM swop as I lost my SIM. The lady is just starting me in my face and tells me that they do not deal with cancellations?? She then goes on to write a number down on a piece of paper for the cancellations department. She didn't understand what I explained, or, was she probably dreaming still??  Further to this they told me that they cannot perform the SIM swop as they no longer can process SIM swops with authorisation letters. This is ridiculous. I went on to explain I was already frustrated that I've performed a SIM swop here before, even explained that at Vodacom this is a process that is acceptable, but they told me they still cannot do it and that I must phone the customer care line and have it done there. If Vodacom and MTN can action this process, what's wrong with Cell C? I also asked them what was the process for me to take over the number, but guess what? That was left unanswered :  I walked out of the store really furious and disgusted at the service I received from this store and definitely know that I will never take a step into this store again.  I'm very disappointed.  I have contacted that store today and spoken with the manager Mike and made him aware of my experience at their store. I will be logging a formal complaint to Cell C.  Be very careful guys!

Thank you Mike and Hellen for your amazing patience, technical skill and knowledgeable advice. It may have taken me a few undecided years about doing my upgrade but cell c can really be proud of the brand ambassadorship, professionalism  and excellent customer service at this store.

Kgomotso at the Woodmead Branch exemplifies 'service with a smile': Cell C can be proud to have such a sunny, knowledgeable individual as an employee.  Thank you again, Kgomotso : you made my experience a very positive one.

Do not recommend using this store. They don't even know what stock they have available. Drove all the way there after being told they have stock telephonically to be told on arrival they don't. Time wasters

Helen you suck. Your behavior is disturbing and disgusting. You rude and dropped the phone twice in my ear and to top it all off you then proceeded to laugh at me before dropping the phone. When I got to the store your attitude got even worse and then you walked away from me after I was trying explain why your behavior was disturbing. You also refused to give me your details so I can lay complaint against you. It's people like you give cell c a bad name

Amazing and friendly staff members, strangers that make you feel like family

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