Cipher Wave Storage Solutions Africa

Reviews, get directions and information for Cipher Wave Storage Solutions Africa

"Launched in 2010, CipherWave has established itself as a leading Tier 1 ISP, offering tailor-made, scalable CONNECTIVITY, VOICE, CLOUD and SECURITY solutions. We are a proudly South African company with strong partnerships allowing us to provide best-in-class, global technology solutions and expertise, to growing South African businesses. Our differentiator is the quality of our service backed by our customer engagement model. We Own and Manage our network , cloud and voice infrastructure, which enables us to provide fast, reliable and efficient service and support to our customers."

Address: 40 Eight Ave, 1610 Edenvale, Gauteng, South Africa

Phone: +27 11 361 6076

City: Edenvale

Street Number: 40 Eight Ave

Zip Code: 1610

categories: storage facility

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Reviews

I have not used them for many years. It’s literally impossible to opt-out of their regular network status messages. They do not have an opt-out link and even after numerous requests via email they simply ignore my request to remove me from future communications.  I have warned them in my last email that unless they finally remove me from their database I will post this negative review. No response and just got another status update from them now.

Impossible to get reliable service. Been struggling for some time with erratic internet. Tickets are unattended to and communicating with them is near impossible. No one ever follows up or resolve the issue. Something seriously gone wrong since I joined. Used to be good, now atrocious

They do not comply with POPI laws. We have requested numerous times that they remove us from their SMS database. I have logged tickets and even phoned them. They do not have an opt-out link and no matter how patiently I have asked them to remove us, the simply ignore all requests.  We will NOT be using this company for any of our future needs.

Very bad customer service, false information and false promises.  Customer service don't want to cancel the application even though they failed to activate the fiber and provide service, eventually online chat agent Sally ended the chat suddenly as she doesn't want to handle my request!  Update: Issue was solved only after I visited their branch in fourways and they responded immediately next day in the morning, router delivery was quick as well. 3 stars for the delay and customer service handling.

Misusing the Rain network to take advantage of unsuspecting users. Got a 0.9mbs download speed from then them whole day. If you do speed tests and see Cipher Wave just restart your router and hope that you connect to somone better.

Hi bad customer service from Frog-foot Fiber as a  fiber provider to the residence at the Seasons at Rynfield Benoni  Service has been down for 72 hrs Ticket no S20021059 Hope you do have a better  fiber provider Find it to be shocking The ticket was supplied from My provider NEPIC FIBER

Great service. Been with them for several months. Super fast fiber with minimal interruptions thus far. Cheapest option at the time as well.

The best internet service provider in SA. Highly recommended.

cheapest and fastest FTTH fibre offering in the country. Highly skilled staff with passionate CEO as their leader.

Great company, professional service, excellent support.  CipherWave is my preferred cloud service provider. Has been for a number of years.

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