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Reviews, get directions and information for CipherWave

CipherWave

About

Connect | Communicate | Collaborate

CipherWave is a South African Internet Service Provider (ISP) that provides growing businesses a range of solutions to help them connect, communicate and collaborate with their customers, employees and suppliers.

Description

CipherWave is a South African Internet Service Provider (ISP) that provides growing businesses a range of solutions to help them connect, communicate and collaborate with their customers, employees and suppliers. We own and manage our own network infrastructure, which enables us to provide efficient, speedy service and support that our customers can count on 24/7.



"Launched in 2010, CipherWave has established itself as a leading Tier 1 ISP, offering tailor-made, scalable CONNECTIVITY, VOICE, CLOUD and SECURITY solutions. We are a proudly South African company with strong partnerships allowing us to provide best-in-class, global technology solutions and expertise, to growing South African businesses. Our differentiator is the quality of our service backed by our customer engagement model. We Own and Manage our network , cloud and voice infrastructure, which enables us to provide fast, reliable and efficient service and support to our customers."
Address: 28 Augrabies Road, Waterfall Office Park, 1685 Midrand
Phone: 011 541 9940
Email: az.oc.evawrehpic@ofni
Parking: Lot
City: Midrand
Street Number: 28 Augrabies Road, Waterfall Office Park
Zip Code: 1685
categories: internet service provider, business service


Opening Hours

Monday: 08:00 - 17:00
Tuesday: 08:00 - 17:00
Wednesday: 08:00 - 17:00
Thursday: 08:00 - 17:00
Friday: 08:00 - 17:00


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Reviews
Impossible to get reliable service. Been struggling for some time with erratic internet. Tickets are unattended to and communicating with them is near impossible. No one ever follows up or resolve the issue. Something seriously gone wrong since I joined. Used to be good, now atrocious
I have not used them for many years. It’s literally impossible to opt-out of their regular network status messages. They do not have an opt-out link and even after numerous requests via email they simply ignore my request to remove me from future communications. I have warned them in my last email that unless they finally remove me from their database I will post this negative review. No response and just got another status update from them now.
They do not comply with POPI laws. We have requested numerous times that they remove us from their SMS database. I have logged tickets and even phoned them. They do not have an opt-out link and no matter how patiently I have asked them to remove us, the simply ignore all requests. We will NOT be using this company for any of our future needs.
Misusing the Rain network to take advantage of unsuspecting users. Got a 0.9mbs download speed from then them whole day. If you do speed tests and see Cipher Wave just restart your router and hope that you connect to somone better.
Very bad customer service, false information and false promises. Customer service don't want to cancel the application even though they failed to activate the fiber and provide service, eventually online chat agent Sally ended the chat suddenly as she doesn't want to handle my request! Update: Issue was solved only after I visited their branch in fourways and they responded immediately next day in the morning, router delivery was quick as well. 3 stars for the delay and customer service handling.
Hi bad customer service from Frog-foot Fiber as a fiber provider to the residence at the Seasons at Rynfield Benoni Service has been down for 72 hrs Ticket no S20021059 Hope you do have a better fiber provider Find it to be shocking The ticket was supplied from My provider NEPIC FIBER
Great service. Been with them for several months. Super fast fiber with minimal interruptions thus far. Cheapest option at the time as well.
Shockingly bad Service, Constant accounting errors and errors from Cipherwave's side have made using them as a service provider a very unpleasant experience, Strongly recommend avoiding using as an ISP.
Great company, professional service, excellent support. CipherWave is my preferred cloud service provider. Has been for a number of years.
The best internet service provider in SA. Highly recommended.
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