Department of Home Affairs Thulamahashe

Went there to collect an ID, and they couldn't assist us because there was no network. No network!? To collect? Other people have been coming to collect their IDs for days and being told the same thing. Other people travel a great distance just to be told, "No network." The incompetency is at a great level. Disappointing.

Poor services here. Being waiting to collect my passport for more than 5 hours now. And its not the 1st time i came to collect it. System Always down. Or its how home affairs operate. Always systems down. It's better they close this branch.

These offices should be closed, been coming here for a week now and it's either loadshedding or there is no network. People from poor backgrounds travel every day just to return home empty handed. Can @department of home affairs intervene at least

I am really disappointed with the service at this center. My mother had to be turned away from the center three times when she went to collect her passport! 1. She used her money for transport to and from the center and she has to take 2 taxis to get get there and to be turned back. 2. The telephone number she was given to call and check whether the system is working or not was unanswered, we tried calling several times to check if she can go or not but there was no answer, and she decided to go there and to be turned away by the security officers. As a result she has to forfeit the moneys she paid for the trip she wanted to use the passport for! 3. I wonder who is liable to pay for the transport costs? I am really disappointed with the service and wish they can improve and put the Batho Pele principles as expected.

Long queues and it takes you two to five days just to do the ID application and even for ID collection.

Great service today by home affairs mhala . Keep it up

8:30 gates still closed