Department Of Labour Pietermaritzbug

Whenever you call enquiries there is such a long wait till someone answers the phone. Very poor method of processing, according to the rule payment is approximately 10 days after signing however that is not the case it is after the paperwork gets processing which could be 15 to 20 days almost approaching your next signing. Pathetic and disheartening, that unemployment office is this way....when will the departmental offices have good reviews..There is not a single department that allows you a great experience.

Second day. Probably won't get to the counter today either .... Third try. Less than an hour in the queue. Assisted. Dept of Labour has good days!

The staff is extremely slow, you have to wait hours in the Que outside before getting inside. Take note that the Ques don’t move for 2 hours and when they do move only 1 person gets helped. The service has horrible.

I'm on maternity leave, I've been going up and down to the department over 3 months and not one payment made yet, the consultants attitude when u go to sign stinks , I won't even give them one star, but I had to , to comment. The lies they speak then deny it, they tell you if you not paid by a sudden date you should come back, when u go back they say they did not say such a thing, it's money I worked for, you should I have to beg for it, I wish someone can tell me what's going on with labour department and do we ever get money out of the pathetic service!!!!

I have applied and I'm getting no response it's been over 3 weeks and everytime I try to call in OR follow up on payment they say I must come in, when I didn't they sent me away with no response still telling me to just wait because of back log. This is so unprofessional and unhelpful and yet we pay our uif funds and now when it's our turn we have to wait like it is just free money handed to us. I called in so many times as well and all I get from the call center is that the can't help me. I don't know what's going on..

Highly Ineffecient.Dont know why this place has phones and staff manning them.Phones are hardly answered and by miracle if You manage to get someone on the line u get transferred until the line cuts.

Today I had to phone again to query about my UIF benefits. The Payroll Section were not answering the phones BUT Thobile on the switchboard very kindly offered to email the person/section in question and request that I then receive a call back. What an exceptional employee at the Dept of Labour. Well done Thobile - keep it up!

It takes the whole day for the security guards to sort the lines, and by the time you've spoken to someone who can assist, you're told you need to return on another day with additional forms. I obtained the additional forms they required, and rushed back to the department on the same day, arriving back at 3pm and was told they could not assist because they close at 4pm. This department is poorly run.

One of your collegues phones me on the 21st of April saying that i will receive a double death benefit within 10 days. Because i did not received it in March either. I got a recording of the call but cannot make out his name. Please check that i receive my benefit this week. I always received excellent service from your offices. Thankyou in regards. El a Botha

As usual we don't care at all attitude. The shoddy service and arrogant staff as per all of this government's departments.