I took my daughter to the Emergency Room on the 25th of September 2021, she had a temperature of 38.5. We had to pay upfront and claim back from our Medical Aid. We waited 45 minutes to be attended to. Then the Doctor just advised that it was teething. We were given a script and sent home. My daughter's condition did not improve by the 27th of September 2021, so I took her to her GP. She was diagnosed with an Ear and Throat infection, not teething. The following day, I was sent the statement of account post calling for it. It showed that I was over charged. I have been waiting since the 28th of September 2021 for this practice to refund me the over charge. I was advised via email that I missed the September refunds. So I had to wait until the end of October.... I emailed them on the 10th, 18th and 25th of November as well as the 1st of December 2021. I only received one reply stating they have escalated my request on the 10th of November 2021. This is shocking 'service'. When I call in all I get told is that they will follow up with the Accounts person. I cannot speak to that person nor can I send that person an email.
