Health-worx Medical Centre Randridge Mall

Wanted to get my ears cleaned/flushed. Should have been a 5 minute task. I was told I have to get a doctor's referral. They insisted that I get a doctors appointment and spend R600+ for a doctor to tell them to give me a R20 ear flush. I know what the problem is. I have been to them twice previously to get my ears flushed over the past 5 years and all of a sudden I now need to pay R600+ to get my ears flushed because it needs a consultation. To be fair I was warned that they will have an excuse or complication for everything now days. I won't be going to them again nor will I recommend them.

Good place the only problem is the time you wait in between doing everything. My appointment was for 10: 30am and I only went in after 11. Thereafter, I had to wait by the blood station where during the time - one of the ladies came to ask for a favour I believe work related and that held me back an extra 10-25min. When I got to the casualty, I was informed that I’d have to wait an extra 1 and a half hour before I get helped. So I left, came back and I’m still waiting. No one really knows when I’ll be in because “the line is long” but I’ve seen people who arrived after me get attended to and leave. I can’t tell from the order of acceptance too. I wish the system in which they work was clear. Mind you, this is all happening during my working hours. Truly disappointed.

I haven't had the best experiences here, the staff really needs to communicate because I always feel like I don't know where to go, or where to wait. They just stare at you when you go to the counter trying to figure out what's going on. Not the best, decent doctors though.

I visited the practice on Monday because of a bad case of the flu/covid. I saw Dr Van Ruler. The following day, I found out from Discovery that I could get a covid test done if I referred to by a doctor. I called the clinic at Randridge Mall to request a referral from the doctor. They said they would let the doctor know. Later in the day, nothing. I called again later, they again said they would make the request again - and it is now the following day Wednesday and still nothing. I work as a teacher at a school yet the doctor didn't really care to diagnose me correctly in order to prevent further infections. Disgusting service all around. I will never go back to HealthWorx at Randridge Mall.

I've been going to Healthworx Randridge for many years. All the doctor's I've been to are professional, caring and competent. Dr Cochrane is such a caring doctor and really goes the extra mile. I like the convenience of having a clinic/Lancet lab right there if you need testing done. They claim from medical aid which is a great help. I've had trouble in the past with getting through to them on the phone, but have had no recent issues. I've found that booking online is so simple and easy that I don't really need to phone them.

The doctors I saw here were good, although neither of them works here anymore. The accounts department is terrible. They send out an SMS stating my account is in arrears. I send an email to the email address mentioned in the SMS requesting an invoice. Nothing. Until the next month when they send an SMS again and I send the email again. If it is a valid outstanding amount, I want to pay it. Please send me a statement so that I can do so or stop harassing me.

I’ve had the worst experience twice here. Doctors do absolutely nothing, they don’t tell you what’s wrong with you. One doctor gave me antibiotics without diagnosing and finding out what’s wrong with me. Also the two doctors I went to were extremely rude! And didn’t help I wouldn’t recommend anyone to go here. All they know is prescribing medications and transferring you elsewhere.

My family has been using the Randridge medical centre for more than 15 years now and it’s just the best! Dr Singh is definitely passionate about what he does and it’s not just a job but a calling for him. Your health is his priority, he has so much patience and goes an extra mile for his patients. Thank you Dr Singh!

Been visiting the center for almost 15 years. Dr. Natsis provides excellent service, I have also on occasion consulted with other GP's. Overall the experience has been great at the center. The nurses are helpful and the front desk has improved over time and there is still room for improvement.

I want to commend this place. Everyone who works there is so professional and friendly. It's like clockwork, which is so comforting when you're feeling ill and vulnerable. Dr Cochrane deserves a special mention. She has a warm personality and is very thorough. I highly recommend her. She is our doctor henceforth.