Absolutely love this place. Friendly staff that know their products. They have great advice and truly show an interest in what you have to say.
WOULD NOT RECOMMEND Quite possibly the worst experience I have ever had. I walked in while the old lady at the counter was still helping a customer whom she seemed quite friendly toward. But when it was my turn, her facial expression drastically changed. I had to ask her how she was twice before she rudely asked me what I wanted. After asking her if she was okay, she began tapping the counter in a passively aggressive way, asking me if I was going to buy something or not. When I wanted to swipe for my purchase a collar tag I was looking to purchase for my dog, she blew up, telling me I needed to first engrave it and they did not take any card purchases under 25 rand the price of the tag and ordered me to engrave it at her husbands engraving store which was in a corner of her shop. I could only walk out, wondering if she was okay.
Poor, unprofessional service!! The shop owner left me while I was asking about the the animal I was going to purchase to attend to another customer of a specific ethnic group. As I was about to pay, I caught him and possibly one of his employees gossiping about my purchase
I went to buy a fish last week Monday on the 5th September, I released him into my tank and later that day realised they had sold me a fish that was infected with white spot that they assured me was not infected as I have had bad experiences with buying fish from them before with them lasting no longer than 2 weeks. The next day the infection had spread to my 3 show guppy’s resulting in all 3 dying, they are worth up to R300 a pair. Today as I returned to the shop I tried to politely speak to them about it, they quickly became defensive when I showed them the tank I had bought it from was completely infected with white spot, the continued to deny it was their fault and became increasingly rude until I just ended up leaving the shop. I would not recommend buying fish from here as their tanks are poor quality and fish will more than likely die soon after purchasing.
Good variety. Friendly Ringneck , always happy to chat . Helpfull and knowledgeable staff. Good prices in my bird seeds. If I had a dam I would buy ALL the ducklings.
Very good service in drive through!
As a very long standing supporter of this local business I was very upset by the rude treatment I received today. Roger was at the till and he was very kind and friendly. I had brought 4 beautiful baby dwarf bunnies which I was going to GIVE to the pet shop by the shorter dark haired man from the jewellery business marched out... didn't look at the bunnies. Just said no ... we don't need bunnies. No greeting, no thank you, no sorry. I tried to explain I had chores to do bad I couldn't leave them in a hot car. He just said no. we says he has someone who wants 4 bunnies on Fridays which Is tomorrow but then he says.bring them on Monday. Last time I visit and I will be telling my friends
Very interesting visit, well stocked pet shop.
Pets shop Howick is the best place you can get whatever you are looking for. Welcoming and nice steward to offer you a hand and also they are up to date with the items or animal feeds, even a day old chicks are found there, apart from grown up fouls
