Kasangazi money transfer

Friendly staff excellent customer service. However, it gets busy at times and long queues tend to form.

Mukuru head office this should come to your attention and its so disgusting of which I will wish everyone to stay away Yesterday your consultant who was helping me unblock my card and reset my my pic he asked for My details and the card number and i gave him suddenly after he sent me a new pin he called back and asked for.my Cvv number which i gave him he managed to scam me Total of 7900 and this was done in stellenbosch Capetown

Today was my 2nd visit there, and the service was excellent. The staff is friendly and very helpful.

What a terrible service I got today . The branch wasn’t busy ., I got there 16:01 they close 16:30 , my WorldRemit number has 1 missing number which I do understand that they can’t help me with a my phone number not being updated when my sender updated the order it was exactly 16:29 , an inside already the security lady asked me to exit the branch I won’t get help from the teller , I asked nicely from the teller to help me cause I have to pay my rent today , she then just started cashing up , I left with no choice but to leave . WorldRemit made a mistake to partner with You MUKURU , that’s all I can SAY

The one star is only for the guard at the door and the one lady that ended up salvaging a horrible experience. I found my experience at this office horrible. The worst move for world remit was to partner with Mukuru. An otherwise pleasant experience over the years with world remit was shadowed by the terrible service I experienced in this office. This office could learn a lot about customer experience and resolving issues. Also there is need for ensuring everyone including the contact centre have information on hand Not being forthcoming with information especially for an organization that handles money and people's sensitive information is highly unscrupulous and wastes everyone's time. This is very unfortunate as one bad apple can mar the overall experience. Serious training on customer service is required to go beyond I am sorry. I am sorry does not resolve issues especially when the company is in the wrong.

Fast n friendly to collect money bring required documents Passport/ID and senders reference sms. Then you get your money simple

They were fast on creating my account and activating my card that I give them credit but the way that people were line to take money it wasn't good nor was it safe. If we have agents outside that means you already have enough assistants inside to what would be the cause of an abnormal line outside. They have to remember that they are running a business here and we are their clients and should be treated with respect both for us to stay with them and for us to be able to refer someone else to them.

Less professional. They advertise wrong hours firstly, the service is slow. They do less to help.

When you think of the profits that Mukuru is making as well as its large client base, you would not expect such unprofessionalism. There is no regard whatsoever for the Customers convenience as well as customer care. 1 My first issue was that the Inter Africa branches eg Tygervalley Mall and Waterfront , are no longer operational, that means you have to go all the way to the Longmarket street branch- lack of convenience 2 Because this is the only operational branch there were extremely long queues with long waiting time- “remember only time to collect is over the Weekend for those who work and reside far from town” and there are only 3 tellers to service everyone- lack of convenience 3 The long queues outside were attracting beggars and mentally ill people. Imagine fearing for your safety while waiting for a service outside- lack of customer care 4The security outside is unprofessional, more on the job training is required in terms of customer care, example l needed to fill in my COVID-19 contact information, l asked him to sanitize the pen the lady in the queue before me had used. He looked at me like l was crazy and the response l got is “l sanitized your hands why should l sanitise the pen” For a branch servicing many customers there should be at least a small container of sanitised pens to use- lack of customer care Just some general comments in terms of brand image, the security is the first point of contact for customers - they should be neatly dressed, the branch needs some improvements in terms of aesthetics and cleanliness- long term effects might be the loss of medium to higher LSM clientele especially if the Inter Africa branches remain closed. Further, if there is competition in the future your customer base will be eroded. I hope this feedback will be considered to improve the customer experience

So sad to be standing on the line from 8Am to 14:00pm only to be told that they don’t have money , I don’t understand someone sent me money and am there to collect my money and they say They do not have cash . This is not allowed I thought the bank always have cash float on daily bases , I have been on the line waiting for my money from Monday the 4th January and Tuesday the 5th January still didn’t get my cash . Covid is real out there you guys are not following the protocols , the securities need to change their laying behaviour they misinform us .They need to talk to us in a nice way telling us to move from the line in a rude way , we are customers we paying them why being aggressive, rude am your boss these transaction, payments and etc I do there generates money to pay you am your boss . On Monday there was only 2 consultants the service was very slow , train them again please they need to game up we can’t be waiting for the whole year to collect our own money. On Tuesday there was only one consultant and the system was down , can I suggest that you introduce ewallet, if someone send you money you can have an option redeeming the voucher or the money to yourself via ewallet and can be collected at any bank . Am very disappointed I’m never recommending mukuru to anyone