Reviews
I would give this ACSA all stars however, I would like to believe that this facility has a potential to be the one of the best domestic airport as it is closest to the town it is currently named after. It takes literally less that 8 minutes to drive from Kimberley CBD to Kimberley Airport which is rare in most domestic airports around South Africa . The staff members at this airport are friendly and welcoming, the check in process for the departures and the disembarking process for the arrivals are both effective and efficient. Car hire pick up and drop off as well as General pick and drop off for private airport transfers is seamless. I really enjoyed the entire process. There is a restaurant to grab something to eat as you wait for your next departure too. Looking forward to the next visit.
Small, efficient and user friendly. Check in staff are courteous and very helpful. Accommodating to help elderly passengers all the way. A great airport experience always
The people at the airport are friendly and welcoming. A very intimate set up. Not big and easy to get around. Did not like the toilets as they where filthy. Had to wait to get to the hotel
Nice. After more than two year since we visited the place. Great to be back again.
We had a terrible experience in Kimberley Airport. We were travelling to Johannesburg Airport connecting to an international flight back to Europe and when we went to check in our suitcases we were told the Captain of our flight had already balanced the weight on the plane and could not take our suitcases. We were told to rebook our flight for the next day meaning missing our connecting flight from Johannesburg to Amsterdam or go to the cargo department and ask someone to pick up our luggage in Johannesburg the next day, we are tourists so obviously we would not be able to do that. The lady in check in was so unpleasant and we asked to speak to the manager but unfortunately she was equally as unpleasant. The only option we had was to leave our suitcases in the Airport with all our belongs. When we finally boarded the aircraft my husband luckily seen our bags being loaded on to the aircraft. What a lot unnecessary stress and tears.
The boom gate thing is a pain in the a...e. Add to that the long wait for a coffee while staff members are having a tiff .... in essence equates to horrific service!
Kimberly airport process flow from ckeck-n boarding needs serious consideration. I've used this airport twice for morning flights. There's huge delays to check in because there's one person assisting. The check-in ladies must lift the heavy laguages to load onto the conveyor belt, which may lead to employee back health problems which is occupational related by the way There's only one security gate which causes a bottleneck. At boarding gates, information screens are not working or show incorrect information. Flying through Kimberly airport is becoming a nightmare of stress.
Beware of the scam operating at Kimberley airport between airlink and airport staff. There is no boarding information given on a notice board or via announcement. We arrived at the boarding gate 4 minute's late. We were then told our luggage couldn't be loaded because the pilot had already balanced the plane. We were forced to leave our luggage on the floor. When we boarded the plane we saw it was half empty. We then saw them loading our luggage. When we opened our case's in Johannesburg we saw that all my wife's jewellery was stolen. International travelers should avoid this airport at all costs
Most friendly Professional Services compared to International Airports Just love the vibe and staff
Car parking is more expensive than ever. It's now R25 for 30 minutes! To add insult to injury one of their two ticket validating machines accepts only cards - not cash. And it gets better. Said machines are so poorly positioned that in the early morning you can't see what's on their screens because of the bright sunlight. We'll done the Airports Company.
