Malls Tiles, Paarden Eiland

Very professional service delivery received from Melissa. She was ready to offer advice & assisted me with making the correct choice for my kitchen and bathroom tiles. The delivery time also exceeded my expectations.

What a wonderful experience. Greeted at the door by friendly faces and immediately directed to right person to offer assistance. Show room, downstairs and upstairs, beautiful and clean. Great variety. Fast service, very helpful and knowledgeable staff. Stand out features: table with colouring activities and caretaker for kids : Vending machine. Clean toilets. Tile delivery was also brilliant- just easy without hiccups All round a great experience!

Had to ask for help multiple times, and once the order was placed, all 9 boxes of tiles were either cracked or.broken. if we did not check it, no one would have. Seems that there is no qc checks. I don't trust their tiles. Update, 14/2/23, still not received my refund after it was promised to be paid back on 13th. Now I must way 7 to 14 days? What sick joke is this. So to recap, bad service, bad products, lies from employees and zero follow up. Inhave to phone for update etc.

Large variety of tiles with lots of displays showcasing their offerings. Busier than other tile shops in the area... they have tiles on specials and regular prices so there are bargains to be had if the discounted tiles are the size and color you're looking for

Helpful and friendly staff. Bought porcelain tiles which was sold as 1st grade,but it's third grade at other stores. I guess hence they cheaper. Allot of their tiles has chips and tiles are not aligned.

Installed polished porcelain tiles in dining, kitchen and lounge area in Dec 2021. After installation we noticed water stains on various tiles and the stain could not be removed ie: plain tap water with no chemicals staining on the tiles. Informed Malls Tiles on 05 Jan 22 Alia and Floor manager Welcome came out 06 Jan 22 and confirmed tap water leaving a stain as well as dropping normal tea on the tile which left a stain. 2 Weeks later 18 Jan still no feedback provided after I emailed on 11 Jan 2022 for feedback. Called today 18 Jan 22 and spoke to Welcome to enquire about lack of feedback, as the branch manager was not available, and was informed there are many people on the list and we the last on that list and would need to give me feedback when the person dealing with this comes in tomorrow 19 Jan. These tiles were not cheap and the after service experienced is very bad.

I've never walked into a place and been impressed by staff within the first 5 seconds. We were met with the warmth of Treycin's handsome smile and amazing customer service. He was extremely patient and paid attention to everything we needed. This was by far the most satisfying shopping experience I've had in a very long time. From the service to the products, well done to Mall Tiles. I will only recommend you guys. Thank you!

I got super service by Samuel Marishane. Took me through all the tiles that matched my brief and my budget. Swiftly helped me purchase a sample, which I can return and get my money back for - awesome!! Even showed me how to use the Malls Tiles online visualiser where you can upload a picture of your space and see the tiles in-situ with a simple click. Thank you for a great experience!

Customer care comes last at this retailer. Read the fine print! Summary: no refunds, no returns, guarantee severely limited

A very professional and friendly environment. Was greeted with smiles from entrance to exit. The Malls Tiles in Paarden Eiland is a great place