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Reviews, get directions and information for Megasurf Wireless Internet

Megasurf Wireless Internet
"Hello Vaal.We are a local Internet service provider, providing the biggest wireless internet services in and around the Vaal using only the best technology available to us and cost effective to our clients. We also have the first fibre to the home network and the biggest in the Vaal. We have been in business since 2005 in the Vaal area servicing over 60000 connected clients and growing every month by 800 new connections. Please come and visit us and meet the dedicated team to help you and get you connected, even if it is with wireless or fibre. We here to help your community."
Address: Louis Trichardt Blvd, Vanderbijlpark
Phone: +27 82 822 4724
City: Vanderbijlpark
Street Number: Louis Trichardt Blvd
categories: business service



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Reviews
This one has to be the worst service provider I have ever dealt with my whole entire existence. It's the subtle racism , the incompetence, and the waste of time when it comes to giving solutions. We started of well everything seemed to be going well, however gradually their services dropped overtime. It's the fact that they fail to differentiate an individual from a business and insist on doing so. When you call them they become defensive and just give you a bunch of solutions that do not work but cost you more money. Very promising but if you could work on your incompetence and ineffective system all would be well.
Best staff. They have really fast network and the installation was quick and neatly. All my wires is in my roof and it is really neatly installed. The installation crew was so friendly
I've been with Megasurf for 3 years now, and wow?! Where can I sign my 10 year contract? The most professional workers, always gives the best advise when calling support and accounts. I will recommend them to ANYONE in the Vaal!! From A happy customer
I am in Cw5 and have been using their services for a while now. The wifi is very unstable, I called them countless times and the technician keeps telling me the same thing that they will restore my wifi and it should be back on after 5 minutes. 5 minutes has turned into weeks. They even said I must bring my router so they can reset it, waste of petrol. I am still experiencing problems with my wifi even today and I am paying. So I have decided to try another service provider.
Please ask for Henry when you do after hours support. Fantastic personality and did not hesitate to answer any questions. All round very happy so far!
Reliable staff, knowledgable, very quick service and extremely friendly! Gerhard
Pathetic customer treatment received from them. Failed to deliver the service as they promise. Cancellation processed in the beginning of November 2021. They made an appointment to remove their equipment but technician never showed up. They still debited our account for the equipment when the fault was actually theirs due to the fact that they could not keep up to an appointment. Asking them for refund is like begging them to give you what is yours. Sending countless emails and receive no proper communication. Do not recommend them.
Friendly staff, quick turnaround time and great service. Happy customer!
Always helpfull en brilliant service. Never had a problem and should there be an issue the inform immediately and sort it out. Never ever a problem and best internet provider
This is the worst service of internet fiber I've had in years. Payment is done on time, tickets are logged, one person says today, other says tomorrow and then because they are busy, "sorry but we can only help you tomorrow". Fiber signal lost for 7 days after tickets logged, 14 calls made and 39 minutes spend on the phone and not once did Megasurf phone back to make arrangements for assistance. I will not refer or Megasurf as a fiber supplier. Cant wait for my contract to end. Logged a fault on 8 Feb 2022 @ 18h00 and yet today 10 Feb 2022 @12h00 i still have no signal. What is Megasurfs respond to 3 tickets logged, numerous calls and no signal for 6 days????
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