Merlin

First time at a Leroy Merlin. Very impressive. Wide variety of goods. Some products never seen before. Clean spacious layout. Wish there was a branch in the south.

It's like the big brother of Builders, not only in terms of size but variety of products as well. Each section is well marked and the staff is super friendly, helpful and knowledgeable. Make sure to get a loyalty card, signing up is so easy and worth it, as you get awesome discounts when you shop with 1. Besides the Leroy store there is also a kiosk to cut keys, a coffee shop and a garden centre with a florist at the entrance. Apply for a free loyalty card and receive am immediate discount on your purchase. Love that.

I enjoy shopping at Leroy Merlin and often do just that, however, yesterday when we went for a few specific things I struggled a bit with unavailable prices. The staff were inattentive and seemed chatty with each other rather than helping wandering customers. Maybe it was just an off day as I always get good service.

We have had to wait for over 5 weeks for blinds that we were told would take 3 weeks. The customer service consultant said she would contact us but we had to and had to continually follow up in which she provided minimal information. I would not advise anyone to purchase customized blinds from this store. One of the worst customer experiences to date.

I ordered on 11th Nov with delivery promised 18th. I RECIEVED MY PARCEL TODAY 21 November after 6.30pm I had to call email and contact on social media multiple times.... the courier is Useless. The courier told me when delivering that I should be lucky to have a parcel Please see below the pictures of the delivery

When it comes to customer service, not even a barber, restaurant nor bank can beat this store. Not to mention their prices & loyalty benefits. The artistic range of their products & assistant stuff members in every department. I was the civil engineer at their Greenstone branch, and never expected to be their return customer with so much satisfaction. Keep up the good work guys. You saved us from what we were stuck with .

A fresh looking place mostly in white with touches of green so it feels airy inside. Refreshing. The merchandising is very attractive and appealing. The level of help is okay, not exceptional. They have a variety of hardware and homeware. I did a comparative shop with another hardware and homeware shop in two products and Leroy’s came out cheaper in both products. The Only frustration is that on two occasions I went to the store and was told the products I wanted were only available online. That was annoying because they are everyday products. I couldn’t imagine buying an ironing board online. It’s something I needed immediately. Their competitor had one on the shelf.

Friendly staff, ordered the tiles and the tiles wasn't delivered by the 'supplier' because there was an internal system issue so the order was never placed. Seeking for solutions as my tilers are already in. Then the manager told me that I can buy from their supplier and they do refund. So what is the point of buying from them in the first place! Waited for good 1 week to find out they didn't place order and now I am suffering because of their internal issue!

Absolutely do not shop here!!! They have had money they were supposed to refund me about a month ago. When I first placed my order I didn’t hear any updates for a week. After reaching out to them I was told me order was cancelled. A day later I got a no reply email saying that my order was en route. I was over it at this point and cancelled my order. They told me my refund was being requested. That was almost a month ago and I haven’t received a single cent. They owe me R2500 and no progress on the refund has been made at all! DO NOT SHOP HERE!!!!!

Unfortunately had a bad experience in the building supplies section. Needed some steel cut. I waited about 30 minutes for assistance, once someone arrived he was helpful the cutting blade was broken and could not be replaced apparently. Thought there could have possibly been a replacement blade in the building next door Leroy Merlin? . Anyway, as much as the guy that helped me tried, he could not assist. So... Don't go try get steel cut at Leroy today..