As an industry professional myself, knowing how the system works etc., this company is on par with some of the worst customer service out there. The ladies you speak to over the phone regarding your orders are so rude & impatient when indeed they are the ones that is suppose to deliver the service to you. I am talking about waiting for months on end for contact lenses, then given the same excuses day after day to no avail. Would not recommend this company if your looking for quality service.