Reviews
Went to this branch on 7 May before 1 o'clock. I went to get a laptop and tablet. When I told the guy who stayed seated and never got up to greet or assist me, he told me they struggle to get stock. I asked him when will they have stock when they order it, his reply was they really struggle he can't give me an answer. I was really disappointed because I just drove 50km to Kimberley for them to tell me "we really struggle". Not once did he offer to find out, or even try to assist. Being a MTN client for the past 7 years I asked my fiancé let's try the branch in Diamond Pavilion. A week later and I'm going to pick up my tablet, the laptop has been ordered hoping it will arrive this week. Will never support the North Cape Mall branch again. Those people are not there to assist clients, what a disappointment and let down. A very bad reflection of the MTN brand.
No stock on routers. Not sure when they will have. Not sure how many they will receive? Little to no knowledge on deals offered! Not sure on protocols! Not sure on technical info! Not sure on general info! Customer Call centre even worse! Very bad shopping experience I must admit?
Great service and thee friendly staff have taken all the steps needed to ensure my comfort and satisfaction. It would be nice to have seating space providing ,standing and waiting for a buggy system to respond is tiring.
Am very disappointed with the service,I was there last month for a contract,I wanted two phone but it was not possible cos the other one was having issues with the old sim that I wanted to use,then that guy who was assisting me said he will fix the matter but he couldn't do so then I told him to cancelled the other contract n he said he did but they are deducting the money.# pissed cos I have been calling the customer care non stop n they are telling me to go to the store
Absulately rude personel. Walk in for a new contract and after being treated and spoken to very rude walked out to Cell C. Utterly unprofessional!
never got the phone i wanted but awesome was helped by Mark excellent service
Would love to have more kindness not harshness.
Im done with MTN never in my life have i felt so humiliated & degraded.
I need Tailormade products that suit me individually. The prevailing concepts don't work for me
Very poor service. I ordered a phone from this MTN store and I’ve been waiting for nearly a month now because they did not order the phone when they were supposed to, I had to call to remind them. Not to mention that this is not the 1st time it’s happened.
