Peermont Walmont Hotel

Found fries in our 'cleaned' room when we just checked in. Two towels for 4 people in a room, took about an hour to get additional towels. Broken mini fridge in the room. Appalling service at the Blue Bayou, had to ask multiple servers for coffee and drinks and waitress had an attitude. Overall, great potential, but poor service will be their downfall. We've been going to Graceland yearly since 2013 with no upgrades to the decor, no improved service provided and less and less amenities.

The central reservation call centre agents are by far the most unprofessional agents that I have dealt with to date. On three different occasions, speaking to three different individuals and I experienced the same beyond poor level of service. Each time I was on hold for 10min+ and when my call was eventually answered the agents sounded very tired and disinterested when communicating with me...I don't know if Peermont is not paying these individuals enough or what it is that is making them so despondent but they have clearly checked out. I implore the management to please listen to the 3 calls that I made today between 12:10 and 12:45 and give me feedback. As a professional conference organizer, travel booker and a member of PCO Alliance and SA Events Council, the reception by these reservation agents is simply appalling! If my client didn't insist on staying at this property, I would have long moved this booking to another property that values the business.

Poor service from reception and duty managers incl Candice when issues were picked up with gym equipment. The response was “but I wasn’t trained how to operate a treadmill” Definitely not a customer centric team. Noteworthy details: Not the best service when things go wrong

Facilities needs maintenance and upgrades, not clean at all. Only one restaurant for dinner with limited and tasteless food eg rump steak = minute steak. Personnel would rather socialize than assist hotel guests. Will not stay here againRooms: 2/5

Usually happy with my stay at Graceland hotel this time was no different. Thank you to the front desk woman Neo who managed to help with last min request.Rooms: 3/5

Rooms is out of date. Linnen old. Carpets are dirty. Fridge in room broken. Service at reception very bad. Dinner options and food is terrible.

There is absolutely nothing to write home about regarding this hotel. The staff member that checked us in had a terrible attitude. She seemed disinterested in assisting us. Had to ask another staff member working in the corridors where the dinning hall was because the one who checked us in didn’t give us much assistance. The rooms are average, a bit outdated for my liking. I do not like the bath/shower combination The breakfast was good though, however the service was so terrible that I opted to stay at a no rating guest house because of their warm reception they gave me, than a 4 star hotel with such horrible service!

The experience was excellent. I will definitely visit this place again.Rooms: 5/5

I personally fell they can actually renovate the rooms and make them more modern...but their service is amazing..stuff really friendly and efficientRooms: 2/5

Had a great experience here. Nice big rooms although I couldn't have breakfast due to leaving too earlyRooms: 4/5