The Merchant Hotel

I spend alot of time in Secunda, the Merchant Hotel is the only place I will stay. The rooms are more than comfortable, and satisfy every need one could have. The reception staff, Elrice, Flourene, Ashleigh and Geraldine are absolutely fantastic and could not go out of their way any more than they already do to make your stay even better. Nothing is too much trouble for them. Their cheery faces and happy smiles really make a difference when you're away from home for extended periods. Staying at the Merchant could not be better defined other than a "home away from home." BC

The place is neat & perfect for your stay in Secunda. The breakfast and facilities are great. The lodge is beautiful with the lake providing an awesome view :- Rooms: Lovely rooms with excellent an excellent shower. The filtered water system in the room is brilliant.

Excellent value for money. The rooms are well equipped, clean and comfortable. I was pleasantly surprised! Rooms: Very comfortable and well equipped! Clean and impressively designed!

The service I get from the staff is exceptional. I am very happy. To name a few Elrice and Florene they are always welcoming. The rooms are spacious and quiet. I love everything about this hotel.Rooms: 5/5

Amazing place. Really clean,tidy and peaceful. The host Geraldine was very helpful and pleasant. Service was immaculate. Really awesome place to stay for business/holidayRooms: 5/5

The names are not my favourite.... and because of the spelling, I might get it wrong but the service is total world class such friendly service and the level of professionalism is excellent. Thank you Elreese, Ashley, Geraldine, Florence and Jabu! Rooms: 5/5

Good business hotel. Quiet, space to work. Safe parking. Food not served in hotel. Close by restaurants. Rooms: Spacious rooms. Good for business travel. Food & drinks: No food and drink in hotel. Breakfast served nearby. Various restaurants walking distance.

My one star rating is purely based on the receptionists. Thee most unfriendly and unwelcoming group I have ever encountered. The room itself was fine, clean and comfortable. Have to walk to the restaurant for breakfast, not ideal, but it wasn't a big deal. I could have given the hotel 4 stars really, however, the lack of hospitality from the front desk was a major deal breaker. The ladies in front all of them really need to do better, just be nicer to your guests.

It's the place to be if you looking for nice food and amazing stuff, will go back anytime

My 4 weeks stay was comfortable and warm given the current weather. The room was well kept and cozy after a long a day at work. The reception staff was great and Jabulile and Ashley was warm and attentive, I wil definitely return in the the sumer and book in the chaletsRooms: 5/5