Seasons Sport And Spa

Title: Unsatisfactory Experience at Seasons: Unhygienic Conditions and Lackluster Service We recently made a reservation for a two-night stay at Seasons, and regrettably, it turned out to be our most disappointing accommodation experience to date. Despite the premium price we paid, the quality of the apartment fell far below expectations, featuring broken items and a lack of attention to detail, exemplified by the provision of old and low-quality complimentary coffee. To our dismay, it became apparent that the sheets in our room had not been changed in quite some time, as we discovered dried blood stains that likely originated from the previous guest's stay. Our awareness of this unhygienic situation only arose after experiencing excessive itching throughout the night. Exhausted from a long day, we retired to bed at 7 p.m., only to be rudely awakened by the discomfort caused by the itching. Promptly at 7 a.m., we approached the manager to express our concerns. While she offered an apology and agreed to change the sheets, her lack of genuine interest in resolving the issue was evident. Dissatisfied with the lackluster response, we had to personally request a refund upon checking out a day early. Surprisingly, despite the considerable amount of time that has passed—two weeks as of the time of writing—we have received no feedback regarding our refund request. In light of these circumstances, we find it necessary to bring attention to the unsatisfactory conditions and substandard service we encountered during our stay at Seasons. It is disheartening to witness such negligence in maintaining cleanliness and a lack of urgency in addressing customer concerns. We hope that this feedback will be taken seriously, prompting improvements to ensure that future guests do not experience similar issues.

Great service. Friendliness of the staff was great, particularly those i encountered. Rooms at the villa were nicely bigger, clean and all necessary utensils in the kitchen present. The patio was bigger and the outdoor furniture clean. The place is well maintained, grasses cut and surroundings cleaned. The place is nestled within trees and water fountains or ponds. Their restaurant is reasonably priced and I enjoyed their food. Pool area has a small tuckshop with food priced well. There's also a convenient shop for those essentials that one may need. The place is perfectly located, not too far from restaurants and other attractions. Food & drinks: They sell tasty food at reasonable prices.

We enjoyed our family weekend at Seasons. Our kids had a blast in the heated pool and playing putt-putt. They also enjoyed seeing the Nyalas walking around among the chalets. The monkeys were quite entertaining, just be sure to keep doors and windows closed! If it were summer I'm sure the chalets would get a bit hot, seeing that there is no air conditioning. There were not enough extra blankets for all the beds, but lucky for us the nights weren't very cold. We had a nice meal at the restaurant, we did have to wait a while for the food, but we did not mind because it gave us time to catch up with the family. A few things missing in the self-catering chalets might be matches to light the fire, as well as salt and pepper in the kitchen. On Saturday night there was loud music playing until early morning hours. Overall we enjoyed our visit. Rooms: Comfortable. We had a chalet with 3 bedrooms. As it turned out the kids' room had a steep staircase, so it wouldn't work well with small kids. Not enough extra blankets. No air conditioning.

Rooms are big enough, the self catering accommodation had no toilet tissue. It was not serviced daily as advertised. There was no iron or bathroom towels. There were no swimming towels. The swimming area is open to the public for day visits. The place is cashless. Don't even think of calling for room service, it's non existent. Parties are held at night. Food & drinks: You must bring a card as the place is cashless.

The chalets are spacious but the bed I slept on has gone past it’s useful life. They should change the bed. Outside garden was not cleaned. The restaurant has a separate menu for inclusive meals but it only has three meals, three desserts and three starters. Network is an issue so bring your own router. The scenery is breath taking. The breakfast buffet is not great. Limited selection of food. The spa is very nice and hydro pool is also a game changer.

The stay was average. Unit service and staff excellent. Just a pity no enforcement is done towards loud music on the premises. After they make you sign a waiver explaining no loud music. Holiday club should remove Seasons from their directory, my personal opinion. If you wanna party and enjoy loud music, ofcourse no rules. Then its for you.

Most terrible accommodation ever.. Service to rooms absolutely sad....We booked 2 nights luckily...both days we had no electricity or even back up...The only resort that had that problem....Even if you complain it's not taken seriously....The only reason I see the place still opened is cause of conferences people book there....Dishes so dirty at the Villa...We opened the cupboard for a plate and saw that the draws and cupboards have not been cleaned...and there was a dirty plate with a piece of meat in the cupboard...As for the SPA it looked Amazing, had a good massage but the workers are so unfriendly is not even funny...smile atleast....We were looking forward to the hydro pools but was ice cold and my kids could not even enjoy that...This resort is just over rated...We will not advice friends and family to visit here...

Upon arrival, our appointment was not booked, even though I confirmed it with them, however they resolved the issue profesionally and immediately booked a new session for us. The place is absolutely stunning. There are signs everywhere indicating to keep your voice low, but our whole girl's day was ruined by 3 ladies who were speaking like they had NO volume control and NO ONE from the spa came to silence them. This was truly disappointing and really put me and my friends off from going there again. How can I recommend this place to someone if guests can shout in the indoor pools a d laugh for everyone in the building to hear, but no dicipline is enforced?

We only came to the restaurant as we were booked somewhere else but we wanted to experience place as well. Lovely service, food presentation is a great wow, you eat with your eyes first. They have great specials and catered for all our needs. Take your hubby for a great romentic dinner. Nearby activities: They have lovely entertainment area with swimming pools, braai area and a cafe

We stayed in room SL138. Weird set up. 2 rooms and then you must specify if you want to include the kitchen and living area at an extra cost but were not told that its an option when we phoned to book. Our balcony was dirty. Broken cup on the floor. Old piece of teabag and a very dirty table. The grass in front of our unit was not even cut. Food at the restaurant was good. On Friday they were totally understaffed for the amount of people that ate there. Had to go the the bar ourselves to get a drink after waiting for 30 minutes. Food was very very late. Felt very sorry for the waiters as they had to endure abuse from unhappy people. Management should definitely look into that For a 4star lodge you would think that they have noise control. There was a unit that played music the whole of Saturday night partying and screaming on top of their voices. For the amount of money you pay to stay there it was an extremely disappointing experience