Shangri-La Country Hotel & Spa

I personally loved their outdoors and restaurants. Let me not forget their food. From breakfast to dinner, I was just satisfied. I cannot even begin to tell you how wonderful the pool area is. It was just clean, and the Breeze is all you want during summer and spring. As much as my room was clean, I think it is about time you look into revamping the bathrooms. They are no longer up to standard I noticed some rooms were getting revamped which is great . My room was just clean and it was just cleaned when I came through Rooms: Our room was clean and didn’t have a mat, I just think they need to work on changing the bathrooms they are not up to accommodation standards Nearby activities: I loved the put put play area. Others just need some love and revamp. Walkability: I loved the fact that I was allowed to roam around and their greenery just made my stay here awesome. Food & drinks: Oh I definitely loved their food from lunch to dinners and breakfast

I spend only 1 night due to work purposes. My room had spiderwebs Room 41, the shower head was blocked, the heater was just not working and it was a very cold night. The food was ok. However I think you can improve your services and do better, the place it not that bad. Rooms: Not Clean! Accommodation facilities have daily cleaning checklists. Allow supervisors to use the check list after each room was cleaned. Food & drinks: No variety you may wanna consider/opt for food vouchers than serving only rice & 1 piece of meat to your guest.

My kids loved it, loved the fact that its green. The place must have been one hell of a hotel back in the days. What I hated is how dirty the bathrooms are. Not clean at all. Under the bed is also dirty. Those floor tiles really need to be changed in the bathrooms. It's not hygienic because your cleaning staff are not cleaning. We came back from sightseeing and found them wet. I had to pour soap on the floor just for the odour to die down. The showers are horribly dirty, smelly, old soap scum. I was really not impressed. Receptionists were lovely, good customer service. Very friendly staff and the food was good. Beef up the cleaning and add bar fridges. Whether self catering or not, a bar fridges and microwaves are a necessity. We travel with kids and sometimes we need to warm up food especially with the limited restaurants menu that does not cater for kids.

Nice location and pool area was a good place to sit after a long day. The linen was not fresh and the rooms have a horrible odor making sleeping there a nightmare. They also need more variety with their food. Staff was friendly and really try their best to make the visit a bit more enjoyable.Rooms: 1/5

The only reason why this gets a star is because of the hot stone massage. We also had great company we were a group of 8 otherwise it would get no star at all. There are a few things we were unhappy with, the place over all needs an upgrade. The rooms are outdated and pretty dirty. The shower had all scum that could easily come off with a good clean, it’s so dirty you barely want to touch the shower walls. The rooms are dark and dingy. There was a foul smell in the area we slept in, while they fixed this sewerage issue the place didn’t bother moving us another room. We just had to bare with the oudor. The food was edible, really not the greatest, especially for the price. Common areas looked pretty okay. It rained most of the weekend and some common areas had buckets all over to catch water from leaking roofs. Overall not a great experience alot of work needs to be done for it to look as pretty inside as it does outside.

I was in room 25 and when I woke up my closth3s wear wet, only to find out that the roof was leaking all the way through to the ceiling, the food also was not nice. The service itself and the personnel were good, just not the room I used.

Great atmosphere, nice chill area by the pool side. Unwind with friends and or family. Can be a romantic place for you and your partner. Many areas to take beautiful memorable pictures. Rooms are ok you can enjoy a restful sleep. Security is good.Rooms: 4/5

On 14 May 2023, Mothers' Day, we visited Shangri-La Country Hotel & Spa for a booked lunch. The place came highly recommended and was packed some years ago, according to my Mom. From the moment of our arrival at the closed gate, things started going pear-shaped. There was no answer at either of the two contact telephone numbers, nor at the intercom provided at the gate. Fifteen to twenty minutes later an employee arriving for his shift let us in, shaking his head at our predicament. The parking space was deserted, an ominous sign. Bringing the clearly unacceptable situation at the gate to the "manager's" attention elicited a strong case of denialism, supported by excuses of WIFI problems, etc. Absolutely no apology or sense of empathy was forthcoming. An order for a round of medium cream sherry before lunch triggered a suggestion of Old Brown sherry from the waiter... Lunch, on the whole, was acceptably prepared, with the exception of vegetables served cold with the Eisbein and Oxtail dishes. After lunch we elected to take coffee in the lounge and enjoy the leafy surroundings. However, it became difficult to hear ourselves over the din caused by the raucous laughter and chatting of waiting staff and the "manager" floating about in the lounge area. At this stage we decided we had had enough and left, thoroughly disappointed. Shangri-La will not be on our list of preferred venues until there is some semblance of effective training and management at the establishment. It is a pity that such a superbly situated and appointed seemingly venue could be so comprehensively let down by unprofessional staff.

Very beautiful place, friendly staff just a little bit slow with service. However overall good experience. Will recommend as a good stay. Rooms: Nice and spacious and quiet.

Huge spider nests everywhere, even on the walkways if you have aragnaphobia stay well clear of this place. The check-in process was difficult. They say check in is at 2pm but you can arrive from 1pm and use the facilities, but when you get there at 1:07pm they tell you you can only come in at 2pm. I had to tell the lady on the phone to open the gate so I can come in and sit at the restaurant. There was a massive creepy portrait of a woman in our room that stares at the bed while you sleep. The plugs barely work and my stuff stopped charging over night, waking up to devices with depleted batteries. Rooms are sub-par. The kettle in the room is a cheap disaster. There is no way to pour water without making a huge mess. The aircon is taped together and makes loud weird noises at random times during the night, waking you up regularly. I've never been bothered so much by house keeping in my life. We were taking a nap on the Friday after check in before the function we had to go to that night and house keeping almost broke down our door to give us one floor towel which we already had, so I don't understand why we were given one again. Throughout the weekend house keeping knocked on our door about 4 to 5 times in total bothering us with nonsense. The only reason why it's not 1 star is because the staff is very friendly and helpful. The experience was bad but the staff was amazing. Especially Mapula - she was a star!