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Sleepmasters

  1. Durban
  2. Durban Furniture Store

Reviews, get directions and information for Sleepmasters

Sleepmasters
"At Sleepmasters Durban West Street, we understand that buying a bed is an investment in your health and wellbeing, so it's important for you to choose the right one. This is where our expertise helps, we realise that comfort and support is most important for a good night's sleep."
Address: 515 West Street, 4000 Durban
Phone: (031) 304-8222
City: Durban
Street Number: 515 West Street
Zip Code: 4000
categories: furniture store


Opening Hours

Monday: 08:00 - 17:00
Tuesday: 08:00 - 17:00
Wednesday: 08:00 - 17:00
Thursday: 08:00 - 17:00
Friday: 08:00 - 17:00
Saturday: 08:00 - 13:00


related searches: Sleepmasters durban phone number, Sleepmasters durban prices, Sleepmasters durban reviews, Sleepmasters durban contact number, Sleepmasters durban address, Sleepmasters online application, Sleepmasters King Size Bed, Sleepmasters Restonic Beds
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Reviews
I’m so disgusted with the poor service I received there today 25/05/2023, I went to the one in West street today because I wanted to buy 3 beds and take them home with me but the attitude I received from your staff it was a guy who was wearing a cap and a white T-shirt just sitting there by the door, he didn’t even respond when I was greeting him. I then left him alone cause I figured that he doesn’t wanna help me, I then went to a lady who was on the other side of the desk she was wearing a black skirt and a purple T-shirt with a black doek on her head, it was the same thing with her she didn’t respond when I was greeting and she didn’t care about what I’m asking she was busy with her files mizing me….I’m so disappointed
Bought and paid cash for a base and mattress @ South Coast Mall 9th AUG, almost R11000 till today still not delivered....should have been here yesterday now they saying Friday. 4th promise of delivery I might add. Quick to take your money but getting delivered is shocking
Extremely poor service, we waited for more than a month for a delivery, when we decided to cancel the purchase and place it elsewhere we were told it takes 7 days for refund again 2 weeks has gone by and we are now told refund takes 14 to 21 days. This is exhausting
We bought a bed in April last year 2018 April for my mother. The bed was delivered at home. Three months after delivery the bed started the mattress ha default and we reported to the store, Sleepmasters West Street Durban The Mattress was exchanged and the new one was delivered That one also had defects and we reported again in January and also it was exchanged. At this stage we asked them to exchange the whole bed explaining that we were not comfortable anymore with Restonic. I was informed that I could not exchange it with any other product but they can only replace the mattress which they did in January 2019 In March I reported again that the mattress was again giving us troubles. And also they should note that my mother is 69 years old and suffers from Vertigo and this bed was not stable for her. I was told that I should bring the bed to the store at my own expense to exchange it. I told them I will wait for when I get money and bring it to the store. On the 26th I called saying I had money and I was coming for the bed. I was then told they had sold the one I had chosen and I should wait for them to call me and tell me when to come. Whole of April I called and enquired about the bed until I was told it has arrived, At that point they asked me the condition of the mattress which I told them it was bad. And they told me I could not bring the bed and they will lodge a formal complaint. We can log a formal complaint on your behalf but do you have the reference number for the inspection of the bed? On Tuesday I got a call from Micheal Restonic telling me I need to pay R450 Warranty fee. I then called the store and asked about this. They told me that because the bed was now under warranty and not guarantee I had to pay the fee, and also the store will deliver Restonic to me and I will have to hire a car to bring Restonic to the store to be exchanged for another brand of the same amount.
Good items but poor customer care I bought bed by 12:30 but it was a mission to get delivered because of driver poor communication
It was the second time I bought an item from there and the STAFF ia always efficient and professional!
Very Poor service and quality of the beds even the condition of the store
Bad service, consultants are all rude
Nice good stuffs with reasonable prices...
Poor service and poor quality beds
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