Sorbet - Durban North

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"With stores nationwide and an extensive menu that offers manicures and pedicures, massages, threading, tinting and waxing, finding a Sorbet Salon anywhere in the country should not be a problem. With trained, passionate, and dedicated citizens you’re guaranteed to walk out with a smile on your face. At Sorbet Salons, service is at the heart of what we do, that’s why we don’t have clients, we have family."

Address: Shop 16 C & D, Astra Shopping Centre, 16 Swapo Rd, 4051 Durban

Website

City: Durban

Street Number: Shop 16 C & D, Astra Shopping Centre, 16 Swapo Rd

Zip Code: 4051

categories: beauty salon

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Reviews

I went in with my daughter and her friend.  The 3 of us had quick Manis done. Both my daughter and friend were relatively satisfied with their  Manis. I asked for mine to be French tipped with pink nail polish. Upon  reaching home after treatment, I noticed my tips were already peeling off and there were black spots on the nails and the edges were chipped and breaking off. The entire thing looked very shoddy. By the next morning,  things looked  even worse.  I sent a review on the automatic review that showed up on my phone, but to date I have not heard anything back from them. Poor workmanship  for sure.Service:&nbsp;Manicure

Waited 20 min for them to start taking my acrylics off. Hostile and unfriendly staff. Nail tech didn’t greet me and didn’t say one word the whole time. Nails were cut and filed terribly. Will definitely not be going back to this branch.Service:&nbsp;Manicure

Had a very sore neck so I drove in without appointment and was attended to. Had a back massage only which was good but very pricey at R350 for 30mins. I could have had a full 60mins elsewhere. Paid in cash, did not receive a receipt.  I was late for an important meet and still heady from my sore neck, so I left without asking but yes I think these details should be looked into from management side.

I had a quickie Mani and pedi. My nail tech was poorly trained in applying nail polish, I showed her problems to fix but she made a poor attempt at them :  The result was a mani with messy borders, bubbles and an uneven, thick surface. I wanted to spoil myself because sorbet staff are usually well trained but that experience was just disappointing. I do not feel special.

I was treated with so much of care, I felt like a queen .  Good experience and the ladies are so careful and polite. Recommend anyone to go there, relax and enjoy yourself.

Appalling customer care - Gelish dip nails were inconsistent and the chrome effect washed off the next day as well as damaging the real nail and shape underneath - this was the SECOND set of nails as the first set were also incorrectly done and the foil effect washed off in the shower the next morning. The thickness of the gel was ridiculous and inconsistent with the other nails.  The in-store manager and the actual owner haven’t bothered to get back to me regarding the workmanship and poorly done nails even after multiple calls asking for feedback. Happy to take customers money but not happy to deal with complaints. Worse customer care service I’ve ever experienced and highly advise not to use this sorbet branch, an absolute let down of the Sorbet name.

The worst wax I’ve ever had in my life. Terrible technique, if you can even call it technique at all, she waxed in lots of small painful pulls instead of big deliberate pulls. She had me in so much pain and I have a high pain threshold. She also had to keep redoing areas because she kept messing up. When she went to a particular area she turned me on my side, which made no sense, I asked her if I could please turn over and she refused to let me do so. And to top it all off, I left with hair still on my body. When I spoke to others about my service, everyone had a bad experience with this particular branch. I’m not sure what their other services are like, but DO NOT go there if you’re wanting a wax, particularly intimate waxing. Terrible terrible terrible.Service:&nbsp;Body waxing

This was my first experience at Sorbet Broadway and it was unpleasant. I had a gel manicure and it was not sealed off and it was uneven. It was not the standard I expected from a Sorbet outlet. Although the team did redo my nails free of charge and the nail tech did do a good job, I still will not go back to this branch.

Was so hot the air con was off. Need to improve on atmosphere with some music or lighting.

Most unfriendly staff! ‘They just can’t wait to get you out of there... NO people skills whatsoever! Wasn’t even offered a glass of water!  I had a Gelish overlay from someone that is apparently very experienced... First nail lifted the next morning as I boarded my holiday boat cruise!  Messy paint job into ridges of my nails and attached to my skin. I complained immediately with a half assed attempt from the nail tech to try fix it once it’s to late! Lets not even mention how irritated she got about my complaint.  I got so annoyed with the overall attitude and the lack of skills, I actually just wanted to get out of there!  I was away for a week, had to get back home to Johannesburg from Durban, settle my 3 kids and sort my life out.  By the time I complained the manager was beyond dismissive, defending the EXPERIENCED nail tech all the way.  I finally sent the pics I took of my nails and the peeling... That was a week ago and I got completely ignored!  Not even a sorry! I’m not surprised that they were the ONLY Sorbet of 4 that I called in close proximity that could help on short notice... I now know why!  Disgusted client!!!

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