Reviews
Service is OK, but changing something as simple as a phone number on your account takes about 2 hours.
As a client I'm really not happy. A service that could have been delivered from home takes me over 30 mins at the branch. Does it even make sense???
Thank you Porti Mamagobatho and Sharan Perumal for your help , your patience and your kindness. Thank you for the time you spend to help us with our account and explaining everthing.
I have just spoken to Thabang who assisted me in correcting my address that was incorrect. He was most professional and helpful. He assisted me so that the courier could deliver my card to the correct address. Thank you Thabang!!
You can't rate service if there is no service to rate!! There is a queue outside the branch of about 17 people. Not so much as a hello from any staff member. Interestingly no queues outside the 3 surrounding banks.. makes you wonder!? Common practice would be for a customer liason to walk down the waiting queue and at least see what everyone's needs are. This only speaks to the poor leadership and incompetence of the branch manager. Clearly this is not an isolated event, the ratings for this branch are shocking!! You wouldn't say it is in an upmarket mall. Also interesting that there is no responses from Standard Bank Head Office to any of the poor ratings.. clearly is more about how much money they make rather than look after the goose that lays the golden egg. What a disgrace!!
If there where a no star option this would be the rating I would give. There are people waiting to be serviced outside the door. The service stations are filled to the brim the people sit for hours. After hearing what I was there for, I was told they will not help me. I have to phone into a call centre was helped to a bank phone. She dialled a number and left me there. After holding on for 20 minutes, the call was cut off.
No service at all. Waiting more than a hour just get a few statements of 2021. Always a problem to receive all statements. They send one but slip 2. NEVER any problem with FNB. In Brooklyn they have 8 consultants cubicles but most of the time only 3 are working and attend to quiries !!!
3 consultants on duty, and only 2 customers processed in ONE AND A HALF HOURS. Because the tellers are chitty chatting instead of doing their jobs. With me being number 8 in the queue, it'll be another SIX hrs before your "consultants" see me? And I only came in to close my Standard Bank account! What a joke of a bank
How can you claim to be SA’s finest when you do not consider the disabled community or those that are visually impared? You recently changed the colour and patern of your debit card to be exactly the same as your credit card. Most people store these cards adjacent to each other in their wallets or purse. How do you expect the visually impared to differentiate in poor lighting? Definitely not Better, Simpler, Faster banking! Or should the disabled community start sharing their negative experiences with Standard Bank on #HowAboutNow? Standard Bank's response to my complaint was to upgrade to a Platinum card at double the bank fees! So clearly they want to confuse, disoriente and make life difficult for disabled people unless the pay more!
Wow actually got some good service at this branch and quick less than 10min wait, staff is fantastic and friendly, wow dont go to menlyn rather use the brooklyn branch much much better, i love this branch today wow
