Status Telecoms is a Telecommunications, IT ,Networking, CCTV and Security systems provider that strives to provide a high quality products.
STATUS COMMUNICATIONS
BUSINESS PROFILE 2014
1) INTRODUCTION:
Status Telecoms is a Telecommunications, IT and Network, CCTV and Security systems provider that strives to provide a high quality products at affordable prices, delivered timeously and backed by a highly proficient technical and sales team.
After a 15year association with Teleboss, the companies name was changed to Status Communications in 1999 and became a member of the Ristar group, with Panasonic (Nashua Communications) as a business partner. Status Telecoms are based in Kimberley, with clients in other parts of the Northern Cape, Free State and North West Province.
Our services includes:
a) Telecommunications
b) IT and Networking
c) CCTV & Security Systems
d) Public Announcement Systems
e) Access Control
f) Intercom Systems
1.1 Vision
To be the preferred telecommunication provider of selected services and solutions to small, medium and large enterprises.
1.2 Mission
Status Telecoms strives to develop a long lasting relationship with their customers
a) to assess and understand their needs
b) to provide a cost effective solution
c) to set a high standard in delivery and after-sales service
d) to provide high quality products and to ensure adequate and constant supply
e) to ensure the customer gets value for money
We understand that our success and future growth lies in long term relationships with our customers, quality products, and a high standard of service.
2. SERVICE AND SOLUTION:
Status Telecoms adheres to a specific service methodology that forms the basis of all service operations and solutions offered. This service methodology is implemented throughout our operations, business development and support structures to ensure that a well-devised service solution is implemented. The methodology entails:
a)A customer-focused infrastructure that forms part of the service solution, ensuring an integrated support and operational event.
b) Tailor-made services focusing on specific service solutions only, as per the customer requirements.
c) Customer management based on customer partnership principles at a strategic and operational level.
d) Adding tangible value to our customer
e) Exceptional quality of service
3. CUSTOMER MANAGEMENT:
The customer management program and methodology is based on tangible value-added activities and it entails principles such as:
a) A single point of contact for the customer
b) The allocation of a customer manager who interfaces with the customer at various levels.
c) Additional second line monitoring
d) Constant customer satisfaction measurement
The tailored customer management program is a holistic approach to include not only operational activities, bu also all relevant activities such as business development, financial, strategy etc., according to the requirements and needs of the customer.
4. SERVICES:
4.1 HARDWARE SERVICES:
a) The supply of hardware and peripheral equipment tailored to customer requirements, both in terms of configuration and/or brand.
b) The provision of hardware maintenance services on a contractual basis at guaranteed service levels.
c) The customer’s hardware is maintained for a fixed fee per month that includes all cost elements such as travel, labour, parts, back-up units etc
d) A time and material service is also offered for non-contractual hardware support.
4.2 SOFTWARE SERVICES:
a) The supply of software products as part of a solution
b) The provision of software service solutions and support on a time-spent of Contractual basis predominantly focusing on the following areas
: Operating system software
: Application software
4.3 NETWORK SERVICES:
a) Planning of a network, as well as an inventory requirement listing
b) Installation of new networks or migration from an existing environment.
c) Compressing of the network
d) Network management, either on an ad-hoc basis or by providing skills on a full-time or on a temporary basis as required.
4.4 PROJECT SERVICES:
Status Telecoms provides various project services to its customers. These project services can be provided on an ad-hoc or a contractual basis. Furthermore, they can be provided for the total project or as a part thereof. The main project services can be divided into the following categories, although many other projects are handled:
a) Assessments
b) Architecture
c) Implementation
d) Management
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4.5 CREDIBILITY
Status Telecoms has a client base of approximately 300 clients. The high standard of service level and close relationship Status Telecoms has with its clients, ensure that customers stays loyal to the company, and we are proud of the fact that some of these clients have been customers for over 15years.
Status Telecoms believes in practicing honesty and transparency in all its business activities. We are also flexible and willing to adapt approaches to better suit the needs of our customers but still remain ethical in our conduct.
Status Telecoms thanks you for the opportunity and ensure you that all proposals made to prospective customers will be to compliment our client’s needs.
Status Communications strives to develop a long lasting relationship with their customers
a) to assess and understand their needs
b) to provide a cost effective solution
c) to set a high standard in delivery and after-sales service
d) to provide high quality products and to ensure adequate and constant supply
e) to ensure the customer gets value for money
We understand that our success and future growth lies in long term relationships with our customers, quality products, and a high standard of service.
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