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Reviews, get directions and information for Superbalist.com

Superbalist.com

About

Welcome to the official Superbalist Facebook page
Shop the world's finest style here.

Description

In order to keep everyone happy, we need to monitor and review all content in case something too “fresh” slips through. This might result in the removal of certain post / comments.

Note: the fan content on the page does not represent the opinions of the Superbalist page administrators.

House Rules

Do's:

Comment, like, share and enjoy
Vote and share polls with friends and family
Spread the Superbalist love

Don'ts (will be deleted immediately and repeated offenses may result in banning):

Any posts we deem unfit
Abusive, defamatory or obscene posts
Posts that violate any law or regulation
Fraudulent, deceptive or misleading posts
Posts asking for views / likes on other page(s)
Posts that are unrelated to Superbalist
Posts promoting your or other businesses / causes
Posts that incite violent or hateful reactions/remarks
Posts that violate the intellectual property right of our or another brand
Posted links directed to content that does not adhere to the above mentioned Don'ts

For Superbalist related enquiries and assistance please contact [email protected]

In response to the new Facebook guidelines I hereby declare that my copyright is attached to all of my personal details, illustrations, comics, paintings, professional photos and videos, etc. (as a result of the Berner Convention).
For commercial use of the above my written consent is needed at all times!
(Anyone reading this can copy this text and paste it on their Facebook Wall. This will place them under protection of copyright lawsBy the present communiqué, I notify Facebook that it is strictly forbidden to disclose, copy, distribute, disseminate, or take any other action against me on the basis of this profile and/or its contents. The aforementioned prohibited actions also apply to employees, students, agents and/or any staff under Facebook's direction or control. The content of this profile is private and confidential information. The violation of my privacy is punished by law (UCC 1 1-308-308 1-103 and the Rome Statute).


FACEBOOK GIVEAWAY TERMS AND CONDITIONS:

1) The winner will be chosen at random.
2) Competition is only open to residents of South Africa.
3) Superbalist reserves the right to alter the terms of the competition at any point.
4) Superbalist reserves the right to cancel the competition at any point.
5) The winner will be notified via a reply on their comment.
6) This competition is in no way sponsored, endorsed, or administered by, or associated with, Facebook.
7) Anyone entering the competition completely releases Facebook from all claims based on, related to, or arising from the competition.
8) The prize will be delivered to the winner via our couriers once the winner has been notified and has provided Superbalist with their contact details.
9) The prize is not exchangeable, refundable nor redeemable for cash.
10) If the prize is no longer available, a voucher for the value of the prize will be sent to the winner. The voucher will be for Superbalist credit.

Address: 7th Floor, Auto Atlantic Building, 18A Rua Vasco Da Gama Plain, Foreshore,, 8001 Le Cap
Email: moc.tsilabrepus@troppus
City: Cape Town
Street Number: 7th Floor, Auto Atlantic Building, 18A Rua Vasco Da Gama Plain, Foreshore,
Zip Code: 8001
categories: clothing store



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Reviews
Superbalist is the worst online shop after I buy from you every single week. I bought havaianas and it was one of the most expensive pairs , I had it on 2 times and the color on the front is off , I send it back only for Superbalist to tell me that it is not satisfactory because I had it on. Yes I had I on that's why I bought it and the worst is now those havaianas has been lying in a store room somewhere for almost a month something that I fully paid for. I hope that you and Havaianas are very proud of yourselves know.
I have read the reviews below, but I have the complete opposite experience. I started shopping on Superbalist not too long ago. Years back, they only had low quality and not so trendy things, however lately they started to stock more sophisticated and elegant items. You can always find a good deal, there are a lot of pictures and measurements of the items. So make sure you are thorough in your decision. I bought chairs, shoes and bags, happy with all of them. When the shoes I bought didn't fit in the end, my exchange came within a couple of days.
I absolutely love Superbalist, one of my favorite online stores. Always on time, returned once and was refunded. Know what you're looking for and what your size is for that particular brand, I can't see you going wrong. 5 stars from me a loyal buyer.
I have had great service from them. Deliveries are usually on time, but I have had a bad experience with them in regards to a return. The driver that showed up was provided with the wrong information, so it was a hassle to get in touch with support to solve it. Other than that I have no complaints.
Superbalist robs and entraps their customers, and then ignores your emails when the conversation gets tricky. If I could give fewer than 1 star I would. Definitely would not recommend ever using their services considering how sketchy their so-called policies are. I spent over R3000 on a Superbalist order and used a voucher valued at R450. I then returned one item valued at R750 as it didn’t fit well. I requested a refund but Superbalist decides to reimburse me via the Superbalist wallet, enforcing me to spend my money through only their business. Their excuse is that it’s due to me have used a voucher that is over 6X less the value of the total, and just over half the value of the returned item. And when I queried this excuse in terms of consumer’s protection and customer rights, I failed to get any insights. Just don’t use Superbalist - it’s not worth the pain they put their customers through.
I bought two things two weeks ago. I didn't like it, so I contacted customer service several times to return it. They had no answer. So after receiving the goods, I requested a return of two items. And sent 2 items. However, only one was returned. So when I checked again, only one was returned and the rest were processed. So I called the customer center and asked why I only applied for one item when I had already sent two items. So they said they would take care of it, but even after making 4 calls, it didn't work. This is the worst customer service I've ever had here.
I use to recommend Superbalist to everyone, not anymore. Their customer service and delivery experience has really gone down the last couple of months.I have tried repeatedly to exchange or return items but their drivers keep canceling my return request when they have not attempted pick up at all. I would only buy from Superbalist if you are a 100% sure you won't need a refund or exchange of an item.
Boo Superbalist! Sad to say I'm incredibly unhappy with their service. While inventory problems are normal, communication is key! You can't notify a customer that an item is unavailable at the very last minute when they're already at the collection counter, when you'd previously notified them that said item is ready for collection, then offer a lukewarm copy-paste apology and a promise to "refund in 3-5 WORKING days". My trust is broken, I won't be shopping here again for a while.
Ordered almost two weeks ago and and ever since the first delivery attempt, it has been delayed. Just received SMS correspondence notifying me of the delays 3 failed delivery attempts thus far, but no reason stated or at least a phone call would've been appreciated. To top this I have logged a complaint and got a response to provide my order number, which I obliged, but no feedback followed. You guys lack the bare minimum with your Customer Service.
This is not the first time Superbalist sends me the incorrect order because they assume we will just be happy with the incorrect size or colour. Called in for them to fix it, and they refused, plus the lady at customer services put the phone down while I was talking. Last time i will buy from them
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