Superior Spa & Baths Pty. Ltd.

Top marks for the patience & assistance provided in sourcing 2 new parts for our hot tub which we purchased from them 8 years ago. It's still going strong just that items get brittle with age Rachel initially responded quickly to my email and put me in touch with Abi and after looking at photos she's sourced the 2 items required which she's dispatching today. Thank you ladies

Best place to buy hottubs and the customer service is exceptional.

I would certainly recommend superior wellness to anyone looking to buy a hot tub as they were great when we were purchasing and the customer service post buying has been excellent too. We ended up having a leak as a seal went in the heated and a big thanks to Joe for the great service he provided on his visit. He was super friendly and very knowledgeable about all things hot tub related!! Liam who i spoke to on the phone to book the visit was also super helpful so thanks to him too. Thanks

We’ve had a product 18 months that we haven’t been able to use! Annoyed and fed up is a massive understatement of how I am feeling!!! Very sad indeed, I wish we hadn’t bought it!!!! In response in no way did my husband stop your engineer from leaving and he was never threatened. We have been more than patient over the last two years, but enough is enough!!! Now ask yourself this…..,. If you brought yourself something for over £15,000 and after 2 years it still wasn’t working , how would you feel????

Had a top of the range swim Zeus spa supplied and delivered 2 years ago! And to this day it hasn’t worked properly! Need I say more! Very disappointed with the service received!!!

Excellent shop for hot tubs, advice and parts. Well located and easy to find not far from the M1. Many tubs on display across 2 levels of showroom.

After owning one of your company's hot tubs for two years we got our first leak from one of the lights which is also a blower. I think we were one month over the warrantee. We called and asked if you could help us and we were told that in fact the part does not last too long and we would have to find a hot tub service company and pay to have it fixed. They also metioned that the chemicals that they recommended in fact decay the fittings. GREAT!! Well they are not cheap and we had three go one after the other costing around £150 per fitting. within another month or so another went and we decided to just have them all changed. We were informed that they are a cheap Chinese fitting and we now have much better quality fittings. Over all the expense has been around £1200 and this tub was just over two years old. This company are very good at taking your money but but after your warrantee is up expect the tub to have failed fittings and receive no help at all.

The aftercare is great. We have had our tub serviced and the young man that came Callum was very good and worked non stop. He was very knowledgeable and answered all our questions without making us feel like we were mithering. Our tub looks like brand new.

Purchased a spa 2 years ago. Great initial experience with installation and a great product. Fast forward 2 years and a few parts of the tub have failed. A local chap could not sort it so we called in Superior Spas to fix things. They arrived as promised and did an absolutely tremendous job with minimal fuss. They were clearly knowledgeable and very professional. Highly recommended!

Great showroom and range of spas