The Houghton - Luxury Apartments

This hotel is bizarre. The room I was in, was perfectly designed, clean and pleasant. There are at least 5 swimming pools, food is good at the restaurant as well as at the deli. One star dropped because of redicolous small things like: extra charge for a coffee in an included breakfast Are you serious?!. Another thing was that as a guest I did not feel free. The hotel hosts conferences in the middle way between the rooms and the swimming pool, where I was told to not pass "inappropriately". If I wished to go to the SPA, for example, should I be appropriately dressed? It doesn't make sense, does it? To summarise, this is an incredible hotel, where the management should be more creative and think how to make a best experience for the guests, rather than make them feel suspicious visitors.

I absolutely loved the place... It's a nish typa place at Houghton's hideaway. We were at their Spa.

On Monday the 31st of January i walked into the hotel and booked and paid gor a room, for my Fiance' and i, i notified Mr. Jabulani at reception that i was getting married on the following day, the 1st of February. I asked for the latest checkout possible, Mr. Jabulani said that 1pm was the latest checkout and there would be an additional charge of R1000 for the late check out, i agreed and paid. Mr. Jabulani, after registering that we would be newlyweds, offered the "Romantic Turn-down" as compliments from the hotel, i gladly accepted and thought, how thoughtful of the Hotel. Tuesday evening, around 23:30, we arrived at the hotel, after our Wedding Ceremony and checked into our room which was beautifully decorated for a New Bride and Groom. This morning, while having breakfast at 11am, by the pool in the hotel, the Hotel Reception called and asked if there was a chance that we could check out earlier than 13:00 as they had new guests arriving. I informed the Hotel Reception to please check their computers, as on Monday the 31st of January, i paid an additional R1000 for a late checkout. I asked the reception to entertain the New guests that were arriving at one of their pools or complimentary drinks on the hotel. Shortly after finishing out meal, we returned to our room to pack, at 11:45am. To our surprise, our access cards had been disabled, so no access to the second floor where our room was. Luckily one of the RoomService Staff were nearby, and opened our room for us. I called reception to find out why our cards had been disabled and was informed that the system automatically does this, even though i paid R1000 for a late checkout, the cards are automatically disabled at 10:30am. How convenient, they charge you extra, bit don't bother updating the system that you have a late checkout. We packed our bags and went down to reception at 12:15pm. Upon arrival at reception, i asked to speak with the Hotel Manager, Mr. Johan, who left us a note upon checking in, welcoming us to the hotel and wishing us the very best for the future. The Representative at reception clearly misunderstood me, and called the rooms Manager and not Mr Johan himself. Instead i was told that Mr. Johan, the General Manager of the hotel was in a meeting. The rooms manager sincerely apologised for the Inconvenience caused, and informed me that the additional R1000 that i paid for late checkout, was actually for the Romantic Turndown..... Clearly Lack of communication between all staff members there. Other than the Bell boys, Porters and the Waiters at the Restaurant, the rest of the staff are extremely unprofessional. Pity, such a beautiful venue, but such Pathetic service! I am definitely not going back there again. - Extremely Unsatisfied Guest

The fantastic welcome beginns with the porter, the charming attentive receptionist, motivated & disciplined staff. Beautiful place, great food. It was a perfect stay! I look forward to coming back. Thanks for this experience

Massive residential complex right on the golf course. Awesome location and central to JHB and Sandton

Where do I begin, me and my fiancee booked in for 2 weeks I have always wanted to try self catering service when we get there firstly the view wasn't what we expected or what was advised, we decided to overlook it. We get into our apartment and we don't have dishes and cutlery, the room is dirty. We asked if we could get another and we get moved, in the other apartment we don't have enough dishes and cutlery, there's this big stain in the carpet. And all this on the first day. My fiancee asked for extra parking but no parking was assigned to us, the bed was sloppy and sheets were not changed once since we got there, sometimes house keeping doesn't do a proper job but you overlook everything because they are nice house keepers, as the days went by I wanted to do laundry....guess what the machine doesn't work. We reported it 3 days into our stay we stayed there for 2 weeks and it still wasn't fixed. Everytime you needed dishes you had to call house keeping, the carpets need to be changed. While we were there we had a family emergency and we wanted to cancel our stay and get refunded, no one could help eventually we were told we can't cancel, even in an emergency they will tell you about policies. That is inhumane your kids could get hurt and this place will not refund you. The manager Michael isn't helpful at all. I can write this the whole day and there wouldn't be anything great to write about. I know for sure we will NOT be coming back here anytime soon unless the Houghton Hotel takes over the apartments. Since we've been there reception has gotten complaints from other people in the apartments, it's horrible. Our room phones weren't working and were apparently being fixed 2 weeks and they weren't.

Stunning property overlooking golf course estate,Jhb Gem

I played soothing background Piano Ambience for a Function at The Venue.... Awesome Hotel toó. Pity the Body Corporate is worried about noise, because my Digital mini baby is perfect for the softest, smoothest Piano background. The Guests loved it!

The Houghton hotel is beautiful, serene with great atmosphere. The food is really good, the staff are friendly and helpful too. The Amani Spa treatment was superb. I just wish they would sort out their WIFI...

It's amazing but it's expensive but it worth it you get 24 hour security,walk on the golf course and since there's a club house you don't even have to drive and they are building the hotel soon so you can just go swimming in an indoor pool last thing....your flat is so modern and just so pretty.