Tread and Miller

Bought 2 pairs of shoes over the weekend. This morning, before heading out to visit clients, I excitedly opened the box to wear my new shoes. To my disappointment later in the day, I noticed that most of my front foot was exposed due to the seam coming loose. I then quickly went to Tread & Miller for an exchange but unfortunately, they did not have another size in the shoe I bought. I was then asked if I wanted to choose another shoe which I did. There was however a small difference in the price of the shoe I wanted and I asked them if they could possibly give it at the same price since I purchased 2 pairs and a wallet from them. I was told that I can only exchange the shoes for a pair that was the same price. Since there was no other shoe within that price range I favored, I had to leave the shop with the damaged shoes and continue business as usual. I personally think that some compromises should have been followed in this process, ensuring a happy and returning customer. The conclusion of this experience, bad customer service and the quality of their merchandise. I will be returning both pairs of shoes this week and I can only propose that they should make simple changes to ensure customer loyalty and satisfaction.

The service I have received at Somerset Mall Tread and Miller has been impeccable! I have to point out a specific sales person with the name of Leslie, wow, incredible, one of the best, an asset to the company. Love everything about Tread and Miller, great quality and affordable prices, one of my most favorite stores. I have always received great service from all the stores I have visited, but Somerset and Tyger Valley are the two most outstanding stores. Well done guys!

The store attendant was so unprofessional and rude. I came in the previous day to reserve a pair of shoes, the lady who helped me was friendly. The next day I walked into the shop and the white male that worked there walked up to me and just raised his eyebrows like I was a piece of trash and didn't even greet me? When I told him I was here the day before he clearly wasn't in the mood to assist me?! I'm a paying customer and this is how you treat your clients? It's shocking, if anyone ever asked me on where to buy shoes it will be @ tread and Miller but not Somerset Mall.

The service is in incredible! Really wanted a specific style hat and they made sure to phone all the branches in the area to get it sent to their store for me. Thanks guys!

I love the place despite reviews. I love the shoes.

Comfortable shoes, well made... My new favorite boot store

Excellent service I had today.