Westcliff Furnishers

Excellent service from the lady assisting us very remarkable prices on there stuff

Terrible after sales service. They have a driver who feels that he is always right and does not take the customer as right. Was supposed to purchase alot more furniture for 3 more rooms but won't support local business like them again. Disgusting behavior to say the least from staff that did the delivery. Delivery note was not signed and the store was called but the owner has not contacted me.

We always buy furniture from wescliff furniture, but to our surprise, last year we lay buyed a spacesaver ,we paid over the months,and we couldn't complete the installments due to covid and my husband losing him job ,we called them to find out if we can take a cheaper one for the value what we paid,cause we are unable to pay for the one we took there was no assistance, or understanding from they side,they never even have little sympathy for people who lost their jobs because of covid,it's very disappointing, either pay or lose all the money you paid ,cause you can't afford it.

We have purchased beds, kitchenettes, couches and wardrobes from Westcliff Furnishers in the past and we never had any issues. Last year we were looking for a TV Unit and when we purchased the one with speakers, we brought it home and realised that the weight of our TV was far too heavy for the stand. We contacted the Sales Person and he was so very understanding and he advised us that we should bring it in and he will gladly replace it with something else or refund us. I then told him there was another TV Unit I was interested in seeing. The next day the same TV Unit was kept aside waiting for us to see and I was so happy to know that they worked so quickly and efficiently. We also purchased a Big 5 Coffee Table. I was very impressed on the quick swap, them ensuring we would not have to wait and such amazing customer service! Well done!

After sales from the place is horrible.... Everything i bought from them isnt working well. They dont assist in calling suppliers on clients behalf. I would never buy from them again.

Staff have no telephone etiquette. Lack knowledge of products and theres no website. I bought stuff from the store that I am happy with but the lack of sales ethics and acessability makes it hard to come back to you guys. Thank you for getting back to me Maybe regular product training should be done on staff. I asked the lady about a bed today and she told me to come instore which is not always easy. Customers want to see things before they buy but if there aren't images then they expect the sales person to have knowledge about products and influence their decision in purchases. I literally dialed another store and a guy was so helpful that I bought the bed. My sincere apologies to the owner for the loss of a sale and to the staff member who answered the call I hope you take your job more seriously. You represent the store.

Very affordable for the surrounding area. Very helpful staff. Always advising the best to customers needs.

My parents walked out the store due to the owner's arrogance and lack of respect. Tempted to visit this store to see this for myself.

Brilliant service. Quick delivery. Fantastic prices. A pleasure to shop there. Will be going back.

Nice friendly staff and there's lots of quality furniture at affordable prices