Wynberg home Affairs Offices

I think I got super lucky today. I had my ID & passport done at Grabouw Home Affairs and then booked collection at Wynberg. I called to check if I needed an appointment to collect but despite multiple attempts there was no answer this can be improved so I decided just to go and collect without an appointment. The Collection Centre is separate from the processing center: It's on Level 3 in Maynard Mall. I went at 14:30 on a Thursday and it was dead quiet. 2 other people while I was there. In and out in 5 minutes! Fantastic collection experience. From other reviews it seems you may have to wait sometimes though.

Most awful experience: long queues stood for 5 hours and nearly feinted, phones only ring, systems down, only one person working with 200 people in the queue, 7 visits to renew a passport and I dread having to do this again! What a waste of time and such an embarrassment for our beloved country!

Had to replace my passport so went at 5:10 in the morning of 14 Dec. Queues were orderly and the office opened early, dealing with our applications at 08:10, not 08:30 as per official opening hours. Fingerprints were electronic not ink as with London embassy, photos were done inside no need to buy your own. I was processed in half an hour and was out by 08:45. Passport was ready for collection by 19 Dec - 3 working days!Very efficient service! Bear in mind all bureaucracies around the world and long and tedious!. Read the home affairs website, take all your documents and a good book and you’ll be fine. You can also book an appointment online which I didn’t realise. This allows you to skip the queue and save even more time at the HA office.

Efficient and well thought through management of the volume of daily applications ; provided the system isn’t down you shouldn’t have to wait for longer than a few hours. Staff are extremely helpful and communicate regularly; wear comfortable shoes and get to know your fellow South African on either side of you the in the queue

Second time trying to collect my ID card - Arrived at 09:00 today prepared to spend a few hours queueing ... but was told to go away by the representative at the door - he very helpfully told me I would not be seen today. He said I must arrive at 06:00 to join the queue if I want to collect my ID. What is the point of a booking system for application but no booking system for collection?? The office doesn't operate during loadshedding so what is the contingency plan to manage the backlog?? Surely the office needs to open on a Saturday to make up for this... And sort out a booking system to collect...

Queued up from 5:45am outside the mall by KFC to get a new passport. I was 34th in the queue and we were let into the mall just after 6am. We were put into a queue in the car park and an HA staff member then handed out numbered tickets with a date stamp on them. Around 7.30am they let up 25 people to start queuing in front of the HA office, I was in the second batch of people. Once we were ushered inside the mall again just after 8am, we were assigned a bench based on our ticket number time for a toilet break and coffee!. Drips of about 5-8 people at a time were then let into the HA office when it opened from 8.30am appointment bookings take priority and have separate queues so keep that in mind. I made it into the actual HA office around 11am and was fully processed for biometrics, application, and cashier by 12.30pm. A tedious 7hr process overall but props to the Wynberg Home Affairs staff who were organised, diligent, and calm the entire time. Would definitely recommend!

I took the morning off work to get my daughter's ID. We arrived at 5am with no indication of where the queue is home affairs was deserted because the queue is on the street at first. Queue tickets were only issued at about 7am, once we had moved to the third location, leading to complaints about queue jumping. When they opened at 8am the system quickly went down. I asked why they don't have a facility to work offline; the answer was that the main system began mis-filing people's photos, so they abandoned the facility instead of fixing it. Then load shedding was due at 10am. I asked why they don't have a generator. They do, he said, but it's broken and the team is coming to assess what is needed for the fix only in another few days' time. Don't come if loadshedding is scheduled, he later advised, making it obvious that he is not optimistic about having his generator back any time soon. Power came back on at 12:00. At 12:30 they announced that they were rebooting to see if the system was working yet. It was not. People with bookings were then given priority if the system were to come back on. I was told by the website on which I submitted all the forms that you cannot make bookings, which is why we arrived at 5am. No, but you went onto ehomeaffairs not homeaffairs, he replied. So I guess that's on me. But when you go on homeaffairs to book, he added, when it asks you for the date range on which you want to search for a booking, you must enter the same date for both "from" and "to" or else it returns no data. So the date range cannot be a range. Good to know. If the system comes back online, we were informed, it is highly unlikely that any more walk-ins will be served. By the time we left empty handed at 2pm, I heard the manager mention that they managed to serve 3 people via the ID/passport queue I hope he meant. The whole day. Three. He claims he has escalated these sorts of complaints hundreds of times with no results from the systems designers. If there was any relationship between customer service and survival of home affairs, it would not exist. Where is the will to fix essential systems? How is this acceptable?

Definite improvements happening at DHA in terms of service delivery. The online appointment system is cutting down waiting time and what we should expect as citizens - make an appointment, go at the time, be attended to and out within an hour or so if you are doing ID and passport and/or going with someone else it can take longer. Staff knowledgeable and helpful. What could be improved is now all being a bit friendlier. Tough when dealing with the amount of people who don't always show any kind of appreciation. Turnaround on applications - sms notofications Passport 3 working days for me, 5 for my partner. ID 5 working days for me, 6 for my partner. Collection took us 20minutes.

Honestly, it wasn't that bad. I went to collect my passport and ID card at around 11:30am and it took a total of 1.5 hours. The fact that the applications and collections department are separate from eachother is a huge help. Tip: I booked my application appointment at home affairs in somerset west as it's impossible to book an appointment at Home Affairs Wynberg I arrived at my scheduled appointment and it took a total of 1 hour to apply for both my ID and Passport. They then made sure that my passport and ID were sent to Wynberg for collection.

Exceptional service from Anastacia B. For a stressful process, she was attentive and incredibly helpful. She ensured we had the best experience and walked us through completing all the forms. The queue to get in was manageable. Arrived at 5am outside KFC. Was 17th in queue. The recommendation was to do an online branch booking for ID application.