Advance Auto Parts

It was quick. When in, staff greeted me, and assisted me. Short wait, the staff team member return with my online pickup items and I was out. Five minutes tops. Not bad at all. Be back soon.

I came here last night to have my battery tested and possibly replaced as I needed a couple jumps earlier that day. It was roughly 5:30 and starting to get dark which does come into play later. I waited shortly to be helped as other cars were already being serviced. The wait was not bad at all. The woman who first greeted me who, by the way seemed to be absolutely thrilled to be working there [sarcasm] grabbed a tester and walked out to my car with me. She hooked up the cables and wiped off the battery in search of some sort of code. Whatever she was looking for was being blocked by the factory-installed battery lock/strap thing, pictured. She said she couldn't test the battery without that code so I asked if they could simply remove said fastener. She declined. I asked if I remove it, would they be able to? Sure. I didn't have my tool set on me. I asked if I could borrow a wrench to unscrew ONE nut. She said they cannot loan out tools to avoid theft - this I understand and am okay with. What boggles my mind is that she simply refused to remove it herself and therefore could not help me. She walked back inside. Luckily, my car started and I left. I immediately called another location of Advance Auto Parts that is less than two miles away and asked about having a battery tested/replaced. This time, I even said that the battery had some sort of "lock/strap" holding it in place I am still not sure what it is technically called. I asked if they would still look at it with that on it. The gentleman said that they could absolutely look at it but that their location Greenmount Ave does not do any work on cars outside after dark, so he welcomed me to come first thing in the morning. This is another policy that I can 100% understand and agree with. If the Maryland Ave location has this same policy and the woman said this, I would not have been upset at all with the fact that I would have to wait to replace the battery. But she did not say this. She said she could not remove the lock. Come morning, after clearing out my garage to put my car in it so it would be relatively warmer than leaving it outside, the car again did not start. I would have taken the other location up on their offer but instead I was forced to call AAA. I asked the technician that came out about the lock thing and he said he saw absolutely no reason why someone would refuse to take it off. I am glad I was able to give AAA my business this morning rather than [this particular location of] Advance Auto Parts.

Jaylicia was very rude. I would give this place no stars if I could . Highly unprofessional, rude , the whole staff needs customer services training .

Visited Advance Auto on Maryland Ave looking for a brake pedal pad part. Zay at Advance was super helpful; searched the store and finally contacted another store to hold the part for me. Appreciate Zay’s efforts & customer service!!

Great customer service! Thanks to store manager, Kendall for all his help. He not only help me find the right battery for my car, he also removed and put in the new battery. Excellent customer service!

I would give this place no stars if I could . Highly unprofessional, rude , the whole staff needs customer services training . Got hung up in because they want to cover their tracks. In my opinion this location needs a completely different and properly trained staff .

Really friendly and helpful staff! I came in with what I suspected was a dead car battery. Tina and Billy were so helpful in testing the battery and confirming it needed to be replaced, working with me to get the best possible deal, and installing the new battery. I will be back the next time I need anything for my car. Thanks, Tina and Billy!

I understand some people have bad experiences, but in my case, this location has excellent staff. I have gone here multiple times and everyone is respectful. In person, I am taken care of. I have made two online purchases and they were ready for pickup when I arrived. I even had to return one of the items I bought online cause I purchased the wrong thing and I had no issue. I was having car issues and called this location and the guy told me what was wrong and invited me to the store, showed me the part which I bought, and spent less than a few minutes putting it in for me. The fix helped my car battery not drain. Excellent people and this location will be my go to store.

While some of the staff are good, the manager does not have customer service in mind. I was told by her I would need to wait to have my battery checked today, due to a policy where only one staff person can be out of the store at a time. Fine, all good. I watch the staff member finish the car he is working on outside, then the manager goes outside 2 staff outside and stops him from moving on to my car I am next in line. They proceed to have a nice chat, smoke a couple of cigarettes and generally just chill. Now been waiting around 20 minutes, watching them take a break. Inside the store there are three staff hanging out as well. 5 People doing nothing, and I am waiting for what? What a waste of my lunch break. Thankfully there is a FireStone store right across the street: Great service, better pricing. IF YOU NEED A BATTERY, CONSIDER ALTERNATIVES.

Employees were extremely unprofessional, dropping the f word every other second, no masks, attended to other customers and essentially ignored me until I asked twice for my online order which should’ve been ready when I got there, was met with an attitude when I asked nicely for them to please grab my order a second time.