Advance Auto Parts

I’m seeing so many complains about crew and I think advance auto parts is simply ignoring that. Today i tried buy 2 oil+filter bundle to compensate the overpriced oil and the cashier did not apply my discount and told me it was done. After i try explain she just sent me to the manager to return the products. I explained again I don’t want return it i wanna get the deal and after all the manager could not find none of “bundle compatible” oil filter and i got my order returned anyways. That’s my last time in this store.

Believe the reviews the customer service at this location is terrible. I stopped going here years ago and circumstances had me walking through their door again the other day. I was quickly reminded of the rude people behind the counter. I avoid the Patapsco location like its a plague.

Store has typical stuff but I have been to this location several times looking for parts that claimed to be in stock online only to get to the store and be told they dont have it. My guess is there was bad inventory done or people just dont look that well. Good luck finding staff to help you, and when they do get time to help you they rush to skip through people instead of helping 100%

Clean organized well stocked store. I deal with commercial David D very knowledgeable patient and professional

Store is decent. Not the biggest AAP. Store but also not the smallest. 50/50 % on having what you need. It does Help to call ahead, and save a trip incase a different AAP store has an item in stock that this particular store doesn't.. all in all not a bad store. New staff members were very nice and I ended up staying in the store an extra 20 minutes my choice just talking to some of the employees. Also they now have a security guard from the looks of it.

Done dealing with this place. Worst auto store in Maryland hands down. Over priced. Did not honor warranty. crew inconstantly helpful and disrespectful. Hung up in my ear multiple times. Cashier failed to return my core charge in addition refused to lookup parts after I complain about being placed on hold on the phone line for 20 minutes repeatedly. Never shop here ever.

Hello Bryon again. Advance Auto is the closest auto store to me they always have what I need. But, this time I went in for some touch-up paint and they had a small variety. I spoke to the man behind the counter and he was very helpful by saying there are so many different colors your best bet is to go to the dealer or Mako, and they will make you up a quart for your exact car color. So they were helpful in the end. Till next time, God speed and be safe.

Worst Customer service. Came here to recycle my motor oil. Waited in line, got to the register was told to wait by the batteries while she continued to help other customers. Waited for a good 20 minutes. That’s pretty ridiculous. She didn’t have to ring me up for anything, search for a part, exchange a part or anything. Some how she thought what I had to do would take up to much time.

Employees busy talking on their personal phones and the service is slow more than everything u can imagine.

Because of the Corona virus It seems to me they're very understaffed. I went in to get some transmission oil. I found it in less 3 minutes But it took me almost 30 minutes to pay for it. But the staff was very friendly. There was 3 people working one was in the back I think he was either taking a lunch break or counting inventoryThe other 2 were helping out customers and trying to find the right part that the customer needed So there was no one on the cash register to cash me out so I had to wait. The place needed a little clean too . Just a foot note to management you lost alot a of customers because you are understaffed and not of real importance but just being real here No Minorities working there maybe you do and they were off if so my mistake addressing it .