Advance Auto Parts

Not a very customer friendly store...had 3 employees working.... They dont care to offer help.. or even acknowledge you.... They seem too busy holding personal conversation with each other.... But nice clean store...found what I came for... Would recommend if you know what you need and dont need assistance... Because you wont get it from here... Otherwise good fully stocked store...

The store clerk told me she didn't want to mess up her nails when I asked her to install a battery which this company says they do. Change your service offering if you can't hire employees who are willing to do the job you hired them to do. Not being a complainer but the company literally tauts this service. Not asking for anything ya'll don't say you do. Smh

Awesome guys working here. My alternator went on a road trip. They had the parts needed and let me change it in the parking lot. Even jump started my car when I was done. Thank you!

The manager had a bad attitude and it seemed to me like he had to be right all the time and domineering over the customer. Maybe he was just having a bad day hopefully and he is not like that all the time. Sure looked like he wanted to argue over everything and during the time he was helping me I thought, he just walked away, in the middle of our conversation and went outside. I would say he is the lucky one in this case. Any other day I would have called him out on his attitude. Also lucky for him, another polite and respectful employee with a helpful attitude picked up where the manager left off. I hope he went outside to smoke something, because he certainly needed something.

I called in advance so that my parts would be ready for purchase when I arrived. They weren't but the saleswoman apologized for them not being ready. She was polite n helpful, she quickly looked them up n got them for me. It was pleasant being helped with a smile.

New Castle ones better then most AA

I bought brake pads, rotors and oil to give my truck a good maintenance day! They had the right parts and the experience was great! I have been using Advance Auto parts for years and I will continue because of great customer service and the correct identification of the right parts for the job!

It was 8:50 pm and I was standing at the door in the rain & they wouldn’t open the door. My package was seating at the front in the Coco Cola box.

High price product and not a lot of help.

The only reason they got a 1 is because I couldn’t them a 0 . HORRIBLE CUSTOMER SERVICE!! They don’t know any of there policies or products and that’s insane. The one lady told my boyfriend that they didn’t even sell the product that he was trying to return from THERE WEBSITE. He had to literally show her the product on there website. I tried to call and complain and waited for a half an hour when we were just in there and she told me to wait because they were packed. They will never get any more of our money there and that’s for sure , I will be telling everyone about the horrible customer service I received.