Advanced Window Products

Update: They finally replaced the cracked glass, but a few weeks later there is now condensation on the inside of the new glass.... so clearly it still isn't done right! This company is not what they used to be... Pandemic has everyone struggling, but Advanced windows is not putting a priority on quality control. My sales contract is dated Feb 25, 2021 and I am still waiting for the windows to be even ok, given up on getting what I paid for. They started using a new glass supplier due to supply issues. After waiting until June for my initial install the windows that were installed had multiple aesthetic defects such as bent spacers, scratches in glass, as well as chips and scratches in frames as well... They did come to replace the glass in my 2 picture windows due to the issues and I waited until 8/31 for that. 3 days later woke up to a giant crack that has continued to spread so my front window is now covered with tape. Still waiting for the glass replacement for that. On top of those issues the new windows seem to let in way more air, dust, etc then my old windows from the 90s! Ended up being a very expensive mistake going with Advanced windows. Only positive is that my installers were very professional and seemed to do a good job installing an inferior product.

I wish I would have read more reviews before making such a large purchase so I could at least prepare for the hassle of working with Advanced Windows. I ordered my windows in May 2021 and they were very clear about the 4 month back order so that was fine. Windows were installed and 2 were ordered incorrectly and 1 was broken. These were re-ordered and replaced 2 months later. There was then a missing trim piece that I had to call and find out was already in stock which brings us to our last install appointment. 50% of my window openings have some type of gash, most down to the metal framing of my window frame. During my sales appointment I was told all damages except for stucco/brick are covered-not true. After needing to call in 5 different times the manager stated "This happens so often we're unable to help". They did end up agreeing to cover a small amount that should cover the supplies i'll need to fix my walls and pointed out they have a written blanket statement in tiny print they don't cover damages, nothing specific, just damages. Everyone I've worked with directly has been nice, I do wish they could deliver on the 'professional' service. Overall, I have new windows that work as shown in my sales appointment. Disappointed and frustrated with the lack of professional service when I paid $13K for windows and "professional service".Service: Double pane window installation & replacement