AFC Urgent Care NW Portland

I dread going to Urgent Care but had no choice since it was the weekend. I called them at 4:53 pm on a Saturday and, even though it was close to closing and they were booked, they told me to come right over. They were kind and personable from the time I called to the moment I left their office. EVERYONE was kind. The physician treated me as if I was a regular patient. The facilities were spotless and well-appointed. I no longer dread having to go to an urgent care clinic. Thank you November, Brittany, And Jen! Your customer service was amazing and your care was genuine and very much appreciated.

Great Customer Service from Tori. Same hour appointment. Even provided yummy snacks and toys to play with for my impatient toddlers. Couldn’t ask for a better urgent care experience!

I felt very comfortable and well taken care of by the entire staff, thank you. I was seen quickly and was not kept waiting. The doctor was very knowledgeable even about things that might seem like peripheral remedies. He provided thorough options for my recovery. Excellent care!

I had a routine drug test scheduled through my employer. Setting everything up was incredibly easy. All I had to do was make the appointment and show up on time. All the staff were courteous and made me feel welcome. Big thanks to Jennifer and Tori for being so nice and competent. I don’t think I even need to mention the choice in music that plays in the waiting area. :

Charged $75 per flu shot that was advertised as $35 but we caught them before they swiped our cards. Update #1 1/23: got another invoice for $28 after I already paid $35, but when I called to inquire, they said they reduced it to $0 balance although they were not happy to. Update #2 1/25: AFC sent me a notice via text message that they will charge my debit the $28 when two days later they supposedly reduced it to a $0 balance. When I called they said “the sign has small print, it’s not just ‘$35 flu shot’”. I added a picture of their sign for everyone to see.

Jennifer was the best ma! She is so great with children. My son did everything she asked him To because she spoke clearly and was to the point. She was also fantastic with my 2 year old who didn’t want to do the strep test but she was able to get her to take the test. 10/10 recommend for ma.

Very knowledgeable staff and super helpful. They were attentive to my needs and also hasty. I have visited this clinic twice and have been taken care of properly and healed. Both times iv been able to get in right away and this location offers walk in. Will definitely recommend this urgent to many people.

Too good to be true. Made an appointment and was told by the scheduler they offer primary care services I can’t find any place that is taking new patients, takes my insurance, and isn’t booked out to February. The doctor literally told me she didn’t have time to discuss my medical history I was just telling her current symptoms and when they started in June and then got irritated and snapped at me when I got teary eyed because I was coming to her scared and looking for help and felt overwhelmed and hopeless and didn’t know why I bothered trying to come in. She told me they don’t do primary care, it’s urgent acre and they just don’t have time for me. She ordered bloodwork that came back abnormal, I looked at it online and noted what was wrong, then on the follow up call she told me there was no abnormalities, which I asked for clarity on the things I noted, and she then said that anything coming out high on the test was just a lab error. Now I’m trying to get back to those test results to print and take elsewhere for a second opinion and it now says I’m not a patient. Tried following links in my email and they all say I’m not a patient. I’ve tried calling and they won’t answer and their voicemail cuts me off after 5 seconds, not even enough time to say who I am and my phone number to call back. So I’m now sitting outside waiting for their staff meeting to be over at 2pm so I can hopefully get what I need in person. I feel crazy like none of this happened, and now feel like a total Karen going in asking for a printed version. Gonna try Zoom+ Care later, maybe they won’t gaslight me. Edit: The front desk crew is super nice and got me the lab tests printed. Added a star for them. Still low because of that Dr Kathryn Stocking?

The two receptionist/registration women were positive and professional. They set the tone for what followed in the back rooms. The X-ray Tech was efficient & professional and took time to visit with me - which helped calmed my nerves The PA got right to helping me find out what exactly I did to my painful finger! She too was kind & professional towards me & she made me feel like she cared for me

I am generally a walking ball of anxiety, and coming in today both Tori and Jennifer were able to get me to relax pretty much upon first interactions. I had prepared myself for a wait but AFC always surprises me with how quickly they see me and how I don't feel like I'm rushed out for the next person in. The doctor answered all my questions, and also just gave me a sense that I'm being taken seriously and am respected as a person. If you are hesitant about which urgent care to go to, then absolutely go to AFC NW Portland!! PS. Extra shout outs to Tori and Jennifer, you guys are seriously amazing!!