Reviews
Office staff and mechanics at Agens have always gone above and beyond to help me when I needed it from brakes, tire change-over to installing new windshield wipers. Recommend them.Service: General repairs & maintenance
Agens has been providing high quality, timely service for me since 2005. Whether its minor repairs, tire changes or tune-ups, they do good work.
Great business! It’s hard to find good honest mechanics.
They were the only ones to look at my car but they took 4 months to complete the work with them not contacting me as regularly as I would like, at some points I wasn't able to contact them during normal working hours so that takes away from the experience. over all prices weren't bad and work done was good.
Took my '12 Ram 1500 in for a transmission service and to change the gear oil in both differentials. Dropped off at 8:30am and was called at 11am to tell me it was done. Fast and efficient, but also kinda pricy. Expect that. Less expensive than the dealership though. Didn't try to sell me additional services as I didn't need them. Honesty. I like that!
I had been a customer at Agen's for over 15 years. I brought my 4Runner in because the 4 wheel drive wouldn't disengage. They checked the actuators, did lots of trouble shooting, and even charged me $50 to call an advisor because they couldn't figure it out, which didn't help either. I had a stereo put in and come to find out it was just that they didn't plug it back in. I'm not sure why it cost me $389 to plug something back in. If they had seen it wasn't a stock radio, wouldn't that have clued them in to check the switch?? Instead they charged me several hours of troubleshooting and an advisor fee. When they took the dash apart they snapped off a clip which I found on my floor board and one on the panels won't go back into place. Ever since the original owner passed, this place hasn't been the same. I asked them to give me a break on the bill since I was a loyal customer and so was my husband, but they stood their ground and said what they did was justified. I was only asking for part of it to be taken off like an hour of labor and the advisor fee and they said no. That is not good business in my eyes. I run a small business and I feel I wasn't asking too much. I will never use this place again. The front desk guy, Jared is really nice. It's a shame they lost a loyal customer over $200. I would have never done that to one of my customers.
I have been a long time customer of Agens and they have always taken excellent care of me and my vehicles. They are honest and will only do what is necessary to get your car up and running. It his is the shop you would send your mom or daughter to and not worry that they will be taken care of fairly! I would highly recommend them!!