Alan Auto Volvo Service

I have been bringing my 2003 V70 to Alan Auto for about 5 years. From the beginning I was shown respect and professionalism. Now living an hour and a half away in central Maine, I never hesitate to make the trip to Portland to have Alan and his team handle the maintenance and repairs on my car. With my mom receiving cancer treatments last year it was vital piece of mind to be able to depend on my Volvo to get me to my family whenever I needed to... thanks to Alan Auto. I will keep my car for much longer than anticipated due to the service I have received from this establishment. I really enjoy being shown faulty parts when they are removed to help me learn and understand the reason behind the repairs. A great example of this was when my catalytic converter needed to be replaced. Alan made a point to show me the removed part in the shop and its faults. That was great! I have also appreciated recommendations on the proper tires for my car which has saved me lots of time and hassle dealing with a tire store on my own. The willingness to accommodate my need for a loaner car is always appreciated. At other establishments it is difficult to attain a loaner so this is an excellent service to have!!! I would highly recommend taking your Volvo to Alan Auto if you want it to last!

I have been taking my 240 to Alan for almost 2 years now. His extensive knowledge of the model keeps me coming back. He has in depth knowledge on every part, allowing him to quickly and knowledgeably assess when to use aftermarket parts vs when to pay the extra for the Volvo name. His thorough mentality can occasional cost more, but after having 2 'repairs' by other shops that left me stranded on the side of the road I always go to Alan to ensure that the job is done right. He also has the experience to explain when and how to preform preemptive maintenance. As a true Volvo enthusiast, he was happy to chat with me for long durations about what parts of my car were likely to fail next, where the rust generally sets in, etc., and how to prevent these occurrences. He was happy to share insider knowledge that allowed me to make many minor repairs on my own, even at the expense of costing him more business. I take my car to Alan because I want him to not only patch the problem, but to approach it with a detailed understanding of the car. He fixes problems once, so that they don't come back again. I know that I can be confident leaving his shop that I won't end up on the side of the road.

I have worked with Alan Auto on major restorations over the past twenty years, and have three award winning vintage Volvos as a result. There is no better, more experienced Volvo restoration specialist in North America that I am aware of. The staff is friendly, professional, and highly skilled, with the vast majority of all work, mechanical and body, done in house. The facilities are spacious and first rate, and the entirety is well maintained , well supplied, and unusually clean and tidy. Their pricing is not cheap, but fair --- restoration work, whether for an Aston or a Volvo, is always going to be expensive and probably twice as much as expected. Alan himself is incredibly knowledgeable and still very much engaged in the process, which is what it is all about really.

When I went to Alan, it was on a whim. My 1984 Volvo 240 broke down in Portland, it was sputtering and hardly made it the one mile to Alan's shop. I am weary of mechanics and shops that I don't know. And at first, I was weary of Alan. He is very sure of himself and after our first interaction I really assumed that he thought I was an idiot. But after that initial conversation, I went back to see how the car was doing. Alan was really communicative about what was happening with my car. He calls ANYTIME there is a question or he needs verification for work. Alan ran a diagnostic YES this cost me $100 and was so worth it!! I found out about things that my hometown mechanic missed and also discovered the starting/running problem had to do with my mass air flow sensor. This part had broken just one year before in the same car... and I was pretty bummed out. It's a part that's hard to find for my year and model, I had struggled with that all before. Alan fixed up my car, got it running & test drove it all around town, got me a good deal on the part AND spent a couple hours on the phone to the parts shop in Portland, Oregon where I got the replacement mass air flow sensor last year. He secured me a $200 refund they were going to give me nothing and truly went above and beyond to help me out. Since then, I've gone to Alan for a lot of work. My car was rusting from the inside-out, it's in pretty amazing condition being a west coast car, but the interior driver's side was coated in rust. I didn't even know this, but in the winter cold air blasted on my feet from the huge rust hole underneath the floor mats! Alan and his technicians fixed the car up BEAUTIFULLY. And yes, this cost me a lot. I'm a twenty-something with not a ton to spend on my car. Rust is a pain and Alan sent me pictures, invited me into the shop, and explained the rising prices and was very, very sensitive to my money problems and my trepidation. With Alan, it's important to speak up if you are feeling taken advantage of. He LOVES these Volvos and gets obsessed with fixing them up to his standards, which are not everyone else's! That is not a bad quality, at all. In the end, I am so glad I got that work done. My car is in great shape. I spent a lot on my car and now Alan cuts me deals left and right. I got a set of snow tires for $100 and he put them on for $50. He fixed my exhaust system charging no money for the used like new part. Since the body work, I've told Alan that my #1 concern is being able to get from point-a to point-b. He works with me to get my car running, gives me great deals, and spends time teaching me about my Volvo. I love my car, and Alan does too! If you have a beater and you don't care about it lasting for many years to come or don't want to put in the work to get it there, then maybe go to someone else. Alan Auto is for people who love their Volvos and who take a genuine interest in learning and knowing more about their car.

Alan and his staff are very knowledgeable and honest, as a Volvo owner for many years, I'm glad I finally found a shop that seems to really care about my car and my experience. He always has a loaner and makes sure to call with any concerns or updates. If you love your Volvo, you will love Alan Auto!

I had the best experience going to Alan's Volvo, start to finish! Everyone I came in contact with, went above and beyond my expectations. They gave me all the information, whether it was good news or not. I appreciate their honesty. Any issues that come up, I will be calling them first. I truly love my Volvo and feel it is well taken care of when I leave it with Alan. I would recommend them to anyone who values honesty and professionalism.

I went to Alan Auto Volvo Services to repair my 1997 Volvo 850, instead of purchasing someone else's vehicle of neglect. The Vehicle Mechanical Analysis was something I liked. It was integrated and sobering, but not far off of what was expected. Things come up in repair and I was made aware, and had say in, before any unplanned surprise was resolved. Between Alan, and Igor the technician, I felt encouraged to participate and enjoyed the opportunity. A loaner car was available for use. I have had this car "fixed" many times. I went to Alan Auto to have it repaired. It was a good decision on my part.

I recently purchased a 2007 Volvo XC70 in part because I knew I could eventually install two third row rear-facing seats to ferry around extra children when needed. However, when I started to ask around to find someone who could install the seats for me I had some trouble. One fellow not far from my home who has exclusively worked on Volvos for decades said he could do the job but when it came down to it he gave up and declared it couldn’t be done. Not easily discouraged, I called at least 20 Volvo dealers and mechanics along the Eastern Seaboard getting a variety of answers about whether installing these seats in my car was possible or not. This search led me to Alan at Alan Auto Volvo in Portland, Maine. When we spoke on the phone he was always very patient with me and assured me that the job was possible and that they could do it. As promised, his mechanics had the installation complete by the end of the day. I was tickled with their success and pleased that they had a loaner for me as I waited for the work to be done. I was so impressed with Alan’s expertise and the fair price I paid for the work that needed to be done, that even though I live three hours away from the shop I plan on making the folks at Alan Auto my primary mechanics.