Alewife Brook Community Pediatrics

If I could give negative stars- I would. I Just arrived in person to pick up my children’s records from Alewife Brook Community Pediatrics after I spent the day FIGHTING to get prescriptions for Tamiflu for my immunocompromised sons. After arguing with the idiot receptionist about whether it was “urgent”. Medical care has hit an all time low with this practice, they don’t even know the word Duchenne after a year with 2 patients with it, haven’t once called to check on James after his immunodeficiency diagnosis- and lost my daughters genetic test results- twice.

I give this business two stars, because of overall negligent attitude towards what they do. Doctors are OK: they seem to do their duty when you finally got through to them. However, that's where the good things end. If you have any emergency, their responsiveness is poor. They don't care if you miss your monthly appointment - it's your business not theirs. If you are pediatrician, you should be proactive.

I do not recommend the office located on 29 Mass Ave - red light, DO NOT go there. If your child is sick they will never see you, the doctors will not even talk to you, they just tell you to go to Emergency Room, tell through the receptionist. Extremely non-professional on all levels - from the receptionists to nurses, to MDs. Rude, dismissive, negligent, careless and sloppy.

Dr. Colpoys is great. Staff seems fine, but policies and procedures are difficult and behind the times. They would not accept a BLANK emailed form for them to fill out via email. They asked that I FAX!!?? it to them. Its like the DMV, but more expensive. Jan 2017 Update - Dr Colpoys has left this practice. We went with her. There is now no reason to go here.

horrible staff that I talked to. She needs to get some phone manners! also the staffs need to know the policy of changing the doctors. My daughters doctor moved and I wanted an appointment with the new doctor but one staff told me to call my insurance and get some ref# and persons name I talked to. so i did and called back and this other rude woman said I did not need any such #s or names. what a waste of time!

We love Dr. David Pangburn. My boys have been seeing him their whole lives and my oldest was so upset when he "aged" out of pediatric care when he graduated from college that he tried to find a loophole in the insurance policy to continue to see Dr. Dave. Dr. Pangburn was there for us when one of my sons went through a long-term kidney issue constantly checking in and working with the specialists at Children's to insure my son received the best possible care. If it were possible, I would give the practice 10 stars as the other doctors at the practice were fabulous at stepping in and filling in when Dr. Pangburn was unavailable. We, as a family, can't say enough good things.

Awful staff who treat you like idiots and never let you bring in your kid when they are SICK. They did rather you go to the Emergency Care, and pay more. I am starting to think that is another revenue stream for them. We are leaving this and going to a different practice.

The doctors and nurses are amazing! We could not say enough good things about them. The front office staff has changed and is so much better!

I love Dr McCarty - she is wonderful with my girls, takes her time with me and answers all my questions.

I went here as a child and my health is permanently impacted by the injuries and illnesses that this practice overlooked or dismissed as the complaints of a whiny child.