Always Brite Carpets

Terrible custom service following an inadequate cleaning. The cleaning was very expensive £130 given the size of my rug. The technician was very nice, but ultimately the rug was not cleaned to any decent standard, leaving stains and dirt behind see photos. I reached out to customer service, who ignored me for over 2 weeks despite numerous calls and emails. When I finally heard back, they told me they would not give me any money back due to a technicality in the terms and conditions.

Polite technician. Unfortunately he didn't fully explain what he was about to do or ask permission to go into my kitchen & use my water. Plus after he'd finished I was advised to open a window when it was very cold weather. The carpets weren't dried & left so wet that condensation was runninng down the windows & part of a ceiling by morning, and 3 mats which had no marks or stains had been so saturated they were still wet 20 hours later. I emailed a complaint but bever received a reply. Won't be using the company again.Service: General carpet cleaning

I called Carpet Bright UK into clean my house carpets after I’d been disappointed by another company. The customer service and end result were completely different to the first company and I’m very happy. Extremely professional company and you can see the fantastic results on one of my carpets below. Highly recommend them and I will use again.

Would you pay £120 for your carpet to look like THIS? One tiny bedroom carpet. Carpet Bright haven't even replied to my email which I sent to the them the very next day asking for a refund which I think I am definitely entitled to. Had they been honest with me in the beginning and told me that puppy urine stains would not come out at all, nor would the smell I would obviously not have gone ahead with the booking. Alarm bells should have rung when they asked for up front payment but the hard sell is very clever and persuasive. I'm disgusted and really upset and feel I have been conned! I would NEVER use this company again and wish I hadn't been talked into using it this time. Absolutely the worst carpet clean I have ever had done. I cant believe I am the only person this has happened to either.