Amazing Gates Of America

We recently purchased and installed a gate from Amazing Gates. Rick has been very helpful in answering the many questions that we had. We are very satisfied with the results. As with any project more is said of the company in how they handle problems as they arise. Amazing Gates responded to minor problems promptly and efficiently. I would purchase from them again.

I needed a side pedestrian gate for stucco/cinder wall to my back yard. Shopped around and got quotes from contractors that were $1500-$2000 for a 3’ gate, so I decided to DIY it. Amazing Gates got me a nice steel gate powder coated black for $500 in stock no less plus another $100 for miscellaneous parts. I bought D&D hinges from AG that ended up not working. AG took them back no issues and refunded me. I’m super happy with the service and help AG gave me on my project.

I’ll start by saying this is a great product at an even better price. Even my installer, who has been in the gate business for over 20 years, said he would not have been able to get me a better price on a gate of similar quality. That being said, why only a 3 star rating? Because it took four months for me to get the solar powered automatic gate opener to work consistently. In reviewing the correspondence with the company’s tech support over the last few months, I am at a loss for words in trying to describe the level of incompetence that was displayed. After investing probably over 30 hours of my personal time researching and learning about solar powered systems, replacing the charge controller multiple times, and replacing and upgrading the solar panel, only now is it apparent to me how pitiful the level of tech support was that I received. I have documentation of almost 50 emails back and forth with tech support, not to mention several phone calls, showing proof that the company’s tech support is undoubtedly one of two things: either completely incompetent and unqualified for the job, or the laziest most unwillingly helpful person that I have ever had to deal with. I have delt with disgruntled DMV employees that were more helpful than this. I would love to provide these 46 emails to the CEO of Amazing Gates so the executives at the company can see how utterly pathetic the tech support actually is. From providing flat out incorrect and false information, to not even reading my emails and responding to just the first sentence and ignoring the rest of my questions and issues. I would get short one sentence responses to in depth emails with questions, where it was clear that my email hadn’t been read in their entirety. I was told to change the battery type on the controller to Gel batteries. The batteries sent to me were lead acid I sent pictures but was still told they had sent me Gel batteries. Every time I sent emails stating that the system was not charging and was slowly losing charge even when I left the gate open and off on sunny days, I was told by tech support “it looks like the system is running well”. From the beginning I was clear that I do not get a full 8 hours of direct sunlight due to foliage cover. I get a good 4 hours of direct sunlight. I was prepared to take the necessary steps to compensate for this any way that I could. Never once was I given systematic troubleshooting steps to find out what the issue was. I was never asked to send pictures of my setup to make sure the panel was setup in the best possible position and angle. I was basically told that having the batteries die on me, and having to remove them and charge them manually was normal, even if I was leaving the gate open on days when it was cloudy. When I sent a link to a 100 Watt solar panel that I considered buying to make up for having less than 8 hours of direct sunlight, I was told by tech support that the panel would help substantially. Once the panel was installed, nothing changed, and tech support attributed the issues to the cold weather and having less sun in the winter months, and this was all normal. After even more hours of research, it turns out that the panel I bought, that was approved by tech support, was completely useless given the system I had. The lazy tech support employee didn’t even bother to actually look at the solar panel I considered buying before replying that the panel would help my situation. I finally purchased a boost charge controller that converted the voltage from my new panel to the correct voltage for the battery system. Since doing that, the battery clearly charges back up on sunny days. For the first time, the system is finally working. I am appalled and the level of laziness demonstrated by tech support. The company as a whole should be ashamed. I will gladly send you the 46 emails back and forth with tech support. I am overall happy with product now that it’s working, but I shouldn’t have had to waste so much if my time getting this figured out while being sent in circles by your tech support.

I have never given bad feedback but so disappointed with this company and their customer service. I emailed, I have phoned several times, I have gotten nowhere. There is absolutely no customer service with this company. The women who answer when you call are very nice, but they promise to pass along to technical service, etc. if they do no one gets back. Please someone get back to me about the gates installed in late April 2022 and already have rust. Would like to know what to do so we do not loose our gates to rust.

Beautiful GATE & wonderful customer service! My husband rarely completes the projects that he starts, but amazingly, with the help of the Amazing Gates customer staff & their excellent products : swing gate, polaris gate opener, solar kit & gate sensors, he got the job done & it looks REALLY, REALLY good: they really live up to their name: AMAZING GATES. I posted pic of the gate when it was just about completed, I'll post the final result soon.

I've been bounced back and forth with the solar package that cost me nearly $4,000 as far as customer service/sales/tech support. Turns out one of my batteries is not taking a charge and guess what? The two year warranty does not cover the two deep cycle marine batteries that cost $250-$400 EACH on ebay. I expected to have a fully functional gate system for this kind of money ~$4,000 but instead I am stuck with a gate that we must manually open and close twice per day times two vehicles. Amazingly lame gates should be the name of this company. I'd expect this kind of debauchery on ebay for a $30 item. I was forced to purchase a transformer to run the system on my own household power which was gladly sold to me by amazingly lame gates...Responses by the company have been absolutely non-supportive to the exact nature of my questions over and over. Sales tells me to contact tech support and tech support tells me to contact sales. Deep-cycle disappointment. Update: I added an additional 30 watt solar panel so now have a total of 50 watts solar running the operator. The operator arm accumulated ice and destroyed the seal to the gearmotor. Water has entered the gearmotor and it's now squeaking. This product was made for hot zones only, buyer beware. Following the post-setting instructions to the letter led to a sagging post and the gate is now out of level and out of adjustment. Worst $3,700 I ever spent for sure.

My company builds custom homes in Durango, Colorado. We have used amazing gates for railing and fencing on several projects in the last year. The product is beautiful , affordable, and easy to install. The customer service was very good when we had any questions about installing. I would highly recommend amazing gates !

"Amazing" customer support. My first order arrived with one of the gate panels warped. I contacted Amazing Gates, explained the issue, they apologized and promptly shipped me a replacement. Look forward to purchasing from them in the future.

Amazing Gates is simply that --- AMAZING! Their customer service is outstanding and their staff is always friendly and inviting. I have never felt rushed or that I was bothersome when asking questions. So happy and satisfied we bought our gate here because I know I bought from a company that backs their products.

They made our gates and fence, put together the whole package with the motor and everything and shipped across the country. The gates are beautiful and amazing quality. Neighbors always ask where we got the gates from.