American Family Care - Buckhead

I took my son in to be seen yesterday, 1/28/2020. The wait time was much quicker than I expected. The staff, from the front desk back were super nice. I am so sorry that I didn't get either of the front desk ladies names, but they were great in keeping me informed as they got the insurance information confirmed. Allen, the triage nurse that seen my son first was a delight. He joked with my son and got him laughing in order to make the visit pleasant. Dr. John was awesome, very attentive, professional, open to questions and very friendly. He treated us as if we had been patients of his for a long time. Ms. Kay who checked us out was great too. She was very, very friendly. I returned today to pick up a school note for my son. Ms. Kay was at the door as I was going in and she immediately asked me how my son was feeling. She informed me that if we needed anything else from them to call or stop in. The entire staff deserve the highest compliments. They are very professional and friendly. Thank you!!!

The staff was very friendly and professional. I waited MAYBE 10 minutes, if that, and was quickly was brought back to see Dr. John. He was extremely nice and calm, so it made me feel more at ease. I went in for strep throat- they tested me, which took 6 minutes, and Dr. John took care of any medicine I would need, including a note for work- no problem! The kind staff, and fast service was awesome, especially considering that i came in only a few days before the holidays. I was in and out within 30 minutes!

Great experience. I had parked in the covered lot, not realizing they had free parking up front. They encouraged me to move my car. I was able to see a doctor as soon as my paperwork which was not excessive was filled out. The interview staff and doctor were all nice, professional and quick. My issue was simple and they didn’t make me feel either rushed or needlessly delayed. The doctor offered extra services he thought might help verify my condition but was not pushy and said it could be done later I was in a hurry. Overall, great experience and I would happily go back.

From the moment I walked into Doctors Express, I felt welcomed! The facility was super clean all the way down to the restrooms. The staff were extremely concerned about my health and well-being. The nurses were awesome! When Dr. Nailor came in, she had excellent beside manners. My overall experience was wonderful! The best part of it all was the low wait times, and the doctor that followed up with me the next day to make sure that I was feeling better. Great job Doctors Express!

It was the most amazing doctor experience I've ever had! I took my daughter in for what I thought was the same upper respiratory infection I have but the wonderful doctor so kind must have seen something because he tested for mono and she had it! We were running late to an event and told them and honestly we were in and out so fast. They were incredibly professional, kind, and cheerful. 10/10!!

Today was my second time at AFC. The parking is so easy as it's not in the parking deck, I am greeted with a smile and a professional check-in right off the bat. My wait has never been more than 5 minutes and the triage is thorough and pleasant. I've had two physicians each time and they and their nurses are super professional and accommodating. The check out is as easy as the arrival. I actually enjoy AFC over my GP. Thank you!

I've been coming here for four years now... doctors have always had some of the best bedside manners and very knowledgeable. They're also very fast with blood work and specimens, doing many of them in-house. I removed one star for the office and nurse staff who have occasionally been rude or trashy, but the last few visits they've been new and very nice.

I am absolutely so impressed by the team and actual center on Howell Mill! I have never felt so warmly greeted by any office like this, and I appreciated it so much. I barely had to wait, and I was able to use the wi fi to work on things for work while I waited. The ladies at the front desk were both amazing and friendly, and they took the time to explain insurance questions that I had. I felt like the initial questioning by the nurse was very thorough, and she paid a lot of attention to important things that I feel are sometimes missed by other offices. The doctor was great, he prescribed exactly what I needed and the problem that I was having with my eye has since cleared up. Thank you so much to the Howell Mill team! They are amazing!

I had such a good experience I almost wish I could go here for my regular checkups and such. I hadn't been feeling well and woke up Saturday feeling worse. Saw that they opened at 10:00 and I was there by 10:05. There were 2 people in front of me. I was seen by the doc by about 10:40 and def done by 11:00. All of the employees greeted me with a smile. They all seemed competent. Dr. Short was very nice. The kicker for me was that I got a follow up call on Sunday evening to see if I was doing better. Now that's what I call customer service, something most doc offices take for granted!

I was very impressed by this urgent care center in so many ways. The staff is very professional, friendly, and helpful. I wasn't sure what to expect as far as the wait time and I was pleasantly surprised that it was so brief. I had just been to a different urgent care center for my daughter a month before and was there for hours so I appreciated the promptness of Doctors Express. I really liked Dr. John. I felt at ease with him immediately. I had a nagging cold for weeks and decided it was time to get it checked out. Well, I was completely wrong thinking it was a cold. Dr. John diagnosed my symptoms as allergies and he was right. Allergy meds took care of them and I was back to my normal self in no time. Oh, another thing - I really appreciated that he called the next day to check in on me. My PCP doesn't even do that! I highly recommend this facility.