American Kidney Services Inc

I scheduled my pickup online for the next day, got a confirmation email and everything went as planned. I will donate to them again in the future.
5 8 years ago (13-03-2018)

I have to say, I was not impressed with this organization when it came to picking up my items. I had about 7 bags of clothes and shoes that I was donating. I called to set up a pickup and mentioned that it would need to be later in the afternoon because I am not able to leave items out at my complex. I was told there was no guarantee on what time the driver would be there, even though on their website it states that you can request a certain time frame for your items to be picked up. Well, I knew the next week I'd be going out to Suwanee and decided to load up my items and have them picked up at a family member's house. The day of the appointment, I received a VM that the items weren't outside and to call back. After speaking with my family member, I was told that the items were in fact outside and that he had tried to get the driver's attention but that he just drove off. When I called to let the lady at AKS know, she had such attitude. She asked me several times if the items were visible. I continued to tell her that they were by the front door. She then acted like they were doing me a favor by having the driver turn around and come back, because supposedly he was "long gone." Not sure how far he could have actually gone considering I returned the phone call within 20mins! I doubt I will use them again. It's not worth having to deal with the attitude.
1 9 years ago (08-11-2017)

Very easy to schedule a pickup, and very helpful with reminder calls to make sure you remember to set things out. They could do a little better with instructions about *how* to bundle and package things, but it's still not difficult. A little concerned also about driver's handling of breakable items, so apart from clothing be sure to box and pad securely.
4 9 years ago (22-05-2017)

Very aggressive with the amount of calls that take place just to make a donation. There is an intial call, then calls a couple of days before, then a call the night before. I've gotten calls at 9pm at night. There should be a cut off time. I do appreciate that they pick up donations.
3 10 years ago (06-02-2017)

Here at 11:30 am on a Sunday and no one is here.
1 10 years ago (14-08-2016)