American Maids

To start - I'd like to say this company has a great cleaning crew. They are very thorough and pleasant. This review is going to focus on their management/billing practices. I called a couple weeks ago to get a cleaning because they had sent a $10 coupon out via email. When talking to the woman at the office she said a deep clean would be $160 and a basic clean would be $89 BUT the coupon wouldn't apply to the $89. I then read her the email I got with the coupon which stated it DID apply to the basic cleaning and she said, "Oh OK I guess its $79 then." I booked the appointment because $79 for a small 2 bed 1 bath apartment is pretty good. Now, 2 weeks later, I open my checking account and see I have a charge for $132 and think well they must have made a mistake. I called today and talked to an incredibly unhelpful woman who argued that the prices I was quoted "aren't real" and asked who I talked to (uh I don't know it's your company). I asked for a refund of $53 and she said no, we don't have a $89 price option. She did however mentioned that no coupon was applied so at the very least hopefully I can get $10 back. She hung up saying she had to talk to the owner and would call me back. STILL haven't heard back. This company is shady now that I'm looking into it - no prices posted on website or anywhere and no accountability. I've suggested this company to two people to use in the past but with how much of a headache their billing is I wouldn't recommend them to anyone now.
1 8 years ago (16-05-2018)

American Maids did an outstanding job cleaning my condo. Their maids deep cleaned everything. I will definitely hire them again.
5 9 years ago (01-08-2017)

American Maids has cleaned my condo multiple times over the past year and I couldn't be happier with their service! They're timely and professional, and my place has never been cleaner. I highly recommend American Maids to anyone who needs quality cleaning service.
5 10 years ago (06-09-2016)

Competitively priced, timely, communicative. They fit me into their busy schedule when I needed a deep clean before hosting a big party. The crew showed up on time and were careful to make sure I was satisfied with their work--they even pointed out a couple of marks they couldn't get off the floor to make sure I was ok with it (stains and glue from construction--there was nothing they could've done to get them up). I appreciate the ability to fill out a request for a quote on their website. A surprisingly large number of cleaning services don't accept credit cards (or highly discourage it), so that was nice, too. Overall this was the best experience I have had with a cleaning company. Definitely recommend!
5 12 years ago (28-08-2014)

I used them several times when I broke my shoulder and couldn't do much work around the house. I have a dog who sheds, so they had alot of vacuuming and dusting work to do. They sent a team of 3, usually, and the house was spotless when they finished. They were fast and efficient - as well as thorough. The fridge cleaning service is well worth the up charge. I also used them when I sold my house to clean before the new owners moved in. Again it was spotless, even inside the closets. I highly recommend American Maids.
5 13 years ago (09-08-2014)