Maid Brigade of Northwest Chicago Suburbs

Pros: Always come in stated time frame. Very trustworthy- nothing has ever been stolen & even spare change is picked up and left on counter. They use "green" cleaning products which is important to me. Cons: They seem pricey to me since they're cleaning a very small space: a kitchen, 2 small bathrooms, a small bedroom and dining room, and a medium living room is $100 every 2 weeks. They constantly try to get you to buy a "deep clean." This seems a little insulting to me. If you are having them come on a regular schedule, should your house need these deep cleans? My other friends with maid services said no. They said theirs have the things they always do, but then every week they might hit 1 thing they don't always get so that after a few months of service the house is always spotless. Sometimes I get the feeling they only do an OK job on purpose so that you will buy the deep clean.
4 9 years ago (19-01-2018)

My team rocks! They do my house every 4 weeks and do a fine job! Thank you Maid Brigade!
5 9 years ago (26-04-2018)

Maid Brigade misrepresents their business. I had two requests. One was to have the cleaners show up between 8-9 on every third Monday and two was to shut the gate between the kitchen and the living room to keep my dog from running out the door. The first two times went smoothly. The third time I had a second crew and upon asking if they knew about the gate request they both looked confused and didn't understand me so I had to turn them away. The office staff explained they are to read their note cards and apologized. When I asked to have my regular crew they explained I had to pick a priority meaning either I get the same crew or I get the 8-9 slot but I wouldn't be guaranteed both. I expressed my concern about the recent crew not understanding what I was asking and I was promised one of the cleaners would speak English. For a couple of months it went smoothly until today. The crew showed up on time but had no idea about the dog or the gate. When I asked if they spoke English both of their responses were "a little". I sent them away, called the office and spoke with Tammy. Instead of caring about what had happened she said she didn't have any notes on the gate, that I have too many requirements and anyone sent will speak a little English. When I explained I had already experienced this before so the notes should be accurate she argued with me. I also pointed out I was told one of the cleaners would speak English, not a little English. She essentially continued to negate what had happened and refused to show any concern about my frustration. Out of frustration I raised my voice saying "listen to me" but she continued to talk over me so I hung up the phone. Tammy called back to try and accommodate me with my regular crew. I explained I was already looking for a new cleaning service. She apologized and within the same breath defended the cleaners and the company. I asked her if she was the owner and she explained she's the manager. When I asked who the owner is she said "that is none of your concern". Tammy lacks the customer service skills to be in the service industry.
1 10 years ago (08-03-2017)

A very good job on a quite messy house! I will use you again!
4 9 years ago (18-12-2017)

I love Maid Brigade. They are fast and thorough and bring all their own products and equipment. I trust them alone in my house and I have never been disappointed in their work.
5 9 years ago (07-07-2017)