Annette's New Choices Plus

I felt extremely uncomfortable with the way Annette handled payment at the end. I bought a 2nd Groupon which I wasn’t suppose to do apparently but it let me so……. She wouldn’t let me do the $75 dollar special she was running either. She took my $108 Groupon and charged me an extra $20. She wouldn’t acknowledge the $75 special she was running. Gaslit me until I paid her. Grand total $128. Don’t buy a 2nd Groupon people!

10/10 I thought my experience with Annette was lovely. She was kind, informative, energetic, and put my anxieties at ease. I got stuck in traffic and let her know I'd be late, still got my full service, and redeemed my Groupon without any problems. She has plenty of products for you if you are concerned about your microbiome, and knows what she's doing! I would go back, and I would recommend her to others.

This was my first experience with a colonic. Annette was very friendly and helpful, she answered all my questions when I arrived and helped feel at ease. She was available for me via text the evening before as well as the afternoon following for any questions or concerns I had, I really could not ask for better customer service!!! She is amazing and I already purchased more.

I received a Groupon for New Choice Plus, and I only completed 2 sessions way back in 2017 because I moved further away from their location, and life got too busy you may be able to relate. Annette reached out to me last week and I will be concluding my third colonic package session this evening-no additional cost. How thoughtful for New Choice to reach out during this time, and I could really use it. They are following strict COVID-19 guidelines and protocols, so I would definitely recommend them for those of you reading this!! In good health!

I love this place! The coffee shot in the colon cleanse embarrassing lol helped me immensely as my medication at the time had caused severe constipation. The Ion Cleanse had such an amazing effect on my knees, the problem being diagnosed and identified as Candida buildup in my joints. I could not bend my knees before the session. I had afterwards improved in my range of motion on my knee that had previously been through arthroscopic surgery. The water from New Choices is clear tasting and exquisite. The prices, are fairly reasonable for a mother-daughter owned business. They are friendly, as they truly care about their clients. They have been in business for over 25 yrs, and my last visit was in 2010. Having lost weight and through financial difficulties I had to let go of my holistic approach to health, but I will refer anyone to this awesome establishment!

The owner tried to tack on a $20 fee for me using my $108 expired Groupon. The deal was $108 for the price of 3, but I initially explained to her that I wanted to apply the $108 Groupon credit to service for one colonic. I tried to explain to the owner that a Groupon retains its value for the price paid, but she insisted on tacking on the $20 extended use/ expiration fee. I had to contact Groupon, explain to them that she insisted on violating their policy &, asked Groupon to refund me my money so I could pay her the regular price for one colonic. This was after the voucher had been redeemed and services had been rendered. After receiving my Groupon refund, the owner initially told me the service for one colonic would be $150. The video you are required to sit through states $90. Her website currently states $40-ish dollars for first time visitors. The $150 price confused me. She told me this is the price she charges insurance companies. After too long of a time of going back and forth, we arrived at an aimicable agreement of $20. I would have gladly paid the $40-ish or even the $90, but I refused to pay the ridiculously high price of $150. Because the average price of hydrocolon therapy in more up to date facilities runs anywhere from $50-$70. I am writing this review to inform potential customers using Groupons that it goes against Groupon’s s policy to charge a fee to use an expired Groupon. The owner can charge the difference in price, if the Groupon’s value is less than the price of services rendered BUT NEVER A FEE. Contact Groupon immediately if this happens to you. Overall, the experience was okay. However, I have no intentions of returning. Something seemed incredibly unethical about the handling of money here. The back and forth with the owner was draining,unnecessarily time consuming, and could have easily been avoided if she would have simply honored Groupon’s policy. Plus, I was expecting a higher standard of cleanliness, especially since the owner shared that the establishment provided medical services/ medically billed insurance companies. I will add that outside of our misunderstanding about billing, the owner was pleasant and helpful when it came to helping have a better understanding about hydrocolon therapy.

I had a Groupon for the service. For the initial appointment, there was a mix up on the date it was scheduled for. She text me to say that I had "no showed". We talked and I explained to her I thought it was for a different day and asked what her policy was and if she would be willing to reschedule. She said it was okay and that she would still honor the Groupon for another visit which we scheduled for the following week at 8:30am. Her office is a little less than an hour away through rush hour traffic. Once I arrived she said she was going to charge me $81.50 for the appointment. When I reminded her of our previous conversation all over text so I had the texts to show her what she had said, she said "that's not my problem" that the dates were mixed up and said that I had inconvenienced her on the first appointment! I told her that I had explicitly asked her what her policy was and if she would allow a reschedule - she was the one who said yes and rescheduled me. When I refused to pay the $81.50 she had no problem "marking it as canceled". It very much seemed like she had done the reschedule and had me drive all the way over there as pay back since apparently she had another appointment booked for the same time. I reached out to Groupon and told them what had happened. They refunded my money and apologized for her terrible customer service. I highly recommend AVOIDING this merchant!

Annette, apparently one of the owners, was very rude. I only spoke with her twice and both times I was cut short or off and while trying to schedule an appointment, was told it seemed like 'I was too busy". I was specifically interested in this location as it is close to me and has a over 2 decades in colonics. However, with her attitude and tone simply over thr phone- not someone I would want to do a colonic on me or anyone I know. Annettee.... sorry, I was driving the 1st time you called and couldn't focus on your call much less schedule an appt and the 2nd time I ran into a herd of Elk while walking to my car to get my appointment book.. sorry you couldn't understand that was a bit of a shock to me, hence your comment... 'Just call me back when your not doing something!' Wow!!

I was in town with husband for a conference and desperately needed a colonic. Hadn't had one in more than a year but knew I needed it. I searched Groupon and found this company close to my location. After one colonic, I felt 1000% better! Had such a great experience, I went back the next day to completely empty out and husband begged to go, too! Highly recommend!!!!!

DONT CALL HER IF YOU FOUND HER ON GROUPON. SHE DOES NOT HONOR THEM, YOU WILL STILL HAVE TO PAY OUT OF POCKET. I UNDERSTAND TIME IS MONEY AND SHE MUST HAVE CANCELLATIONS AS ANY OTHER BUSINESS DOES BUT THERE IS NO NEED FOR HER TO BELITTLE OR TALK DOWN TO HER CUSTOMERS JUST BECAUSE SHE ASSUMES THAT WE ARE ALL THE SAME. I WAS VERY EXCITED TO TRY OUT THIS SERVICE. BUT AFTER THE LACK OF CUSTOMER SERVICE AND THE ATTITUDE SHE GAVE ME I WILL PASS. I SHOULD OF READ ALL THE REVIEWS. THEY ARE ALL PRETTY MUCH THE SAME. I LEARNED MY LESSON.