APEXCARS.NET

Hello Gary, google recently reminded me that my review got OVER 1000 views on here which I think is great. What is not great, is seeing all the recent 1 star reviews how your staff is very rude over the phone and in person as well as your cars not performing like you say they do. How you run a business is completely reflective of your reviews here. Let me explain. First, you buy your cars from auctions and get them at the right price because they have troubled history and problems with some of them (that's why the big boy dealerships turn them down). Second, you provide in house services on these cars when maybe they should be sent off to professionals. The car we purchased had a sway bar mounted backwards, a cracked engine mount, and an issue with the transfer case. Third, you are PUTTING YOUR EMPLOYEES IN FRONT OF YOUR CUSTOMERS. All these reviews about how rude and disrespectful people were treated upon entering your lot there is no talk of what you're going to do to make sure it doesn't happen again or have your people accountable for what they've done. Why is this happening so much? Is being respectful to your customers important to you? Fourth, you pat yourself on the back about the quality of your cars. This is overhyped because many cars are having issues like mine did, and your little warranty is nothing but to save your butt after the bandaid repairs break a day after your warranty expires. Actions speak louder than words, and you know exactly what you're doing. When so many cars are breaking and you are doing nothing to make it right means you are not standing behind the quality of your cars. I'm sorry you were caught with your parents down. Last, you are a liar. This is the main point, and I will explain. You never spoke with me or my dad on the phone like you said you did. I reached out to you more than three times and you never responded, and you lied to everyone reading it on here because you said I was lying. You also lied about flushing the fluid in the transfer case, I have proof. That, Gary, is why I took my experience on here, and because you didn't like I put my experience on here and got butthurt you fired back. You wanted to blow us off like we didn't matter, remember actions speak louder than words, and I got that. Even though I said I was going to put my experience on here when I was mad the day I walked in, it was merely a bargaining chip so we could work this out professionally. And since my actions speak for themselves, I didn't follow through with what I said for weeks while I was still trying to work it out with you and your team. But then I realized you weren't going to return my call. So this is what I resorted to. My review reflects the way you handled this situation, and if we would have worked something out this would have never happened. I wish you luck in running this business and I'll be here to read other's experiences.
1 7 years ago (24-04-2018)

I consider myself a review savvy person, doing my due diligence and reading reviews for businesses way before walking in the door, which is exactly what I did with this place. I found it very odd that they are so highly rated on Yelp but then their google page is pretty bad. I decided to go with my gut and visit this place anyways and I'm so glad I did. I can now see this business is being affected by the lovely keyboard warriors of the world. Who uses "butthurt" in a review anyways.. sounds like you need to get a day job in something other then trying to hurt other peoples credibility. For anyone reading my review take into consideration that people who personally attack someone in a review are usually more unhappy with themselves then the business or other person. I just purchased a Dodge Durango from these guys and I couldn't believe the customer service compared to the other dealers in this area. I spoke with both Ben the manager and Gary the owner who couldn't have been a nicer, ya they are car guys but you can tell they care about more then their bottom line. You really get the family business atmosphere here because they ask you things about YOU, not just about how much money you have right now and try to hustle you into buying something you probably don't want to begin with. The pressure here is non existent, I sat here contently drinking my coffee and speaking with the manager like I was talking to an old friend, which is exactly why I purchased here. I didn't feel forced or like I was being tricked, they genuinely cared about what I was looking for and that means something to me when it comes to making a big purchase. Anyways on to my beauty of a car, they were kind enough to let me have it checked by an outside source, even though they gave me all of the paperwork from their shop plus the carfax, I wanted to be sure. Well it came back with a great bill of health and here I am cruising with my dog down to Big Sur in my brand (like) new car, who also very much likes the leather seats and extra room to sprawl (compared to my old Toyota...lol). I would recommend Apex again and again, I never in my life have gone into a car dealership and walked out feeling the way I did, which is definitely something to be talked about.
5 7 years ago (03-05-2018)

I just called in to ask about a vehicle they have listed online and asked about their price and can we negotiate on price before we head out to see it. sale rep immediately said “it’s the lowest and best price, no room for negotiation, so if we are looking for cheaper price then good luck,” I politely thank them and we hung up.... well, they called me back couple days later to follow up... again still, their price is best and lowest...I said for that mileage I can only offer $ much. The sales rep said “well you will have to look for older cars or higher mileage cars for $ that we are offering them...have you been searching around?” I didnt want to spill the beans but I had enough of his attitude and I told them we found a similar car at same price but mileage is a lot lower 27k miles instead of 43k miles on CarGurus (Marin Lexus). He sounded upset and said “ok I’ll take you off the list and not contact you anymore because you sound like you not awake yet!”.... we never asked to be on the list in the first place!!! That was a very RUDE comment. We will never shop here. If you looking for rude, not professional Sales rep with attitude, then go check them out!
1 7 years ago (04-04-2018)

Really Helpful made my 1st car buying experience pleasant and Enjoyable. When out of their way to get us in a vehicle that day willing to negotiate came out of it with a really nice truck for an amazing price.
5 7 years ago (04-02-2018)

The attendents are very bad they gave all fake promises and when came to real they just change their words don’t trust them.customer service is worse I ever had .please don’t trust what they say and they make you unnecessary protection like portfolio protection for 1523 they are not useful at all I would recommend don’t ever buy a car from them.especially guys named joe, Pauline and Ben be careful with these people
1 7 years ago (05-05-2018)